Director – Consumer Markets Front Office Delivery Director

Job description

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Director Job Description & Summary As a Director in our Customer Led Transformation practice, you will lead growth and delivery for front office business and technology transformations across Consumer Market Industries (retail, consumer goods, marketplaces, pharma and life sciences). You will originate and expand senior client relationships, shape and deliver complex, multi-workstream programmes, and build propositions that differentiate us in the market. You will combine industry expertise with commercial acumen, bringing credibility with C suite stakeholders while leading high-performing teams. Partnering with Engagement Leaders, you will apply proven delivery methods and global delivery models (onshore/nearshore/offshore) to drive efficiency, manage risk, and ensure quality and commercial performance. You will play a key role in developing our people and capabilities—building inclusive, diverse teams; coaching senior leaders; and contributing to our communities of practice and thought leadership. What your days will look like: Delivery leadership of large technology programmes, ensuring commercial performance and client impact Leading and mentoring Senior Managers and Managers, building capability within the team Building and maintaining trusted relationships with senior clients Leading complex proposals and RFP responses, shaping value propositions and commercial structures Driving sales pipeline across CM accounts Identifying and converting new logo opportunities in front office including retail execution, field sales, and field service Developing and scaling alliances with key technology partners across customer platforms, cloud and AI ecosystems This role is for you if you have: You have strong industry experience selling and delivering complex programs within Consumer Markets, either from consulting or in-house digital leadership roles You have a proven track record of generating revenue and managing a healthy sales pipeline You are confident leading senior client conversations and closing complex deals You understand the commercial drivers of front office You can balance growth, delivery and team leadership effectively You bring a strong external network and alliance mindset What you’ll receive from us: No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Business Analysis, Business Management, Business Transformation, Coaching and Feedback, Communication, Creativity, Digital Healthcare, Digital Transformation, Electronic Health Record (EHR) Management, Embracing Change, Emotional Regulation, Empathy, Epic Software, Healthcare Technology, Health Data Analytics, Health Information Systems (HIS), Implementing Technology, Inclusion, Influence, Innovation {+ 15 more} Desired Languages (If blank, desired languages not specified) Travel Requirements 0% Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date