Director Cross Dock Operations

Job description

Company Description At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics. What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential. We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in. Here’s what drives us: · People First – We lead with care, connection, and respect. · Service – Our customers, carrier partners, and team members deserve nothing less than excellence. · Safety – Built into every move we make. · Results – High standards. Real outcomes. · Innovation – We push boundaries and never settle. Sound like the kind of team you want to be part of? Let’s take a closer look at the role Job Description Key Responsibilities Customer Relationship Management & Performance Reporting- Serve as the primary point of contact for customers regarding cross-dock operations, escalations, and service performance. Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Communicate operational performance through key metrics including on-time dispatch, sorting accuracy, transit times, and damage rates. Develop and present corrective action plans when performance targets are not achieved. Third-Party Logistics (3PL) Management & Compliance Establish, monitor, and enforce operational KPIs and service-level agreements (SLAs) with third-party logistics providers. Conduct operational and financial audits to ensure compliance with company standards and customer requirements. Serve as the final escalation point for operational failures, capacity constraints, and vendor disputes. Drive continuous performance improvements across all partner locations. Cross-Dock Operations Strategy & Network Optimization- Lead and optimize cross-dock operations across the United States and Mexico. Identify and eliminate operational bottlenecks to maximize throughput and minimize transit times. Manage cross-border freight consolidation and deconsolidation activities to improve customs transit efficiency. Develop capacity plans to support volume fluctuations and customer requirements. Continuous Improvement & Systems Management- Establish and implement standardized operating procedures across internal facilities and third-party locations. Oversee Warehouse Management System (WMS) transactions and inventory accuracy. Lead Lean and Six Sigma initiatives focused on operational efficiency, waste reduction, and damage prevention. Utilize operational data and analytics to identify process improvement opportunities. Financial Management & Leadership- Own and manage the cross-dock operations budget and financial performance. Drive cost-per-unit reductions while maintaining customer service commitments. Lead and develop regional management personnel supporting the North American facility network. Foster a culture of accountability, operational excellence, and continuous improvement. Work Environment Fast-paced logistics and supply chain environment supporting automotive customers. Frequent interaction with customers, internal leadership teams, warehouse operations, transportation providers, and third-party logistics partners. Requires regular travel to cross-dock facilities throughout the United States and Mexico. May require flexibility to support critical customer or operational issues outside standard business hours. Primarily office-based with frequent visits to warehouse and cross-dock environments. Days and Shift Information Standard business hours; 8 hours per day Must be available to support operations across multiple time zones in the United States and Mexico as business needs require. International travel up to 40% to support facility audits, customer meetings, and operational reviews. Qualifications Education Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related technical field required. Experience Minimum 8–10 years of progressive leadership experience in warehousing, logistics, distribution, or cross-dock operations. Minimum 3 years of experience supporting automotive logistics, just-in-time (JIT) delivery environments, or sequenced parts operations. Minimum 4 years of experience managing third-party logistics (3PL) providers and multi-site operational networks. Demonstrated experience managing U.S.-Mexico cross-border logistics operations and customs-related processes. Advanced proficiency with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and supply chain analytics platforms. Strong analytical skills with the ability to interpret complex operational data and translate findings into actionable business strategies. Professional working proficiency in English required; Spanish proficiency strongly preferred. Personality Traits Customer-focused with strong relationship management skills. Strategic thinker with the ability to balance operational execution and long-term business objectives. Results-oriented and highly accountable for performance outcomes. Strong leadership and team development capabilities. Effective problem solver with exceptional root cause analysis skills. Adaptable and capable of managing multiple priorities in a dynamic environment. Excellent communication, presentation, and stakeholder management skills. Continuous improvement mindset with a commitment to operational excellence. Additional Information Benefits/Perks $105K-$115K Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary. Medical, Dental, Vision, Life Insurance, Disability Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program All your information will be kept confidential according to EEO guidelines.