Director, Customer Experience, UAT & Quality Innovation

About the Role: Grade Level (for internal use): 13 The Team: This Director-level role leads the Enginuity -X team (Engineering Excellence) within the S&P Global Ratings Engineering organization. It is a distinctive opportunity for a transformational leader to define the future of enterprise Quality Engineering by advancing automation, performance, security, AI, usability, and accessibility in ways that accelerate innovation, strengthen resilience, and create lasting business value. As a leader in Engineering Excellence , you will shape strategy and execution across delivery ARTs and senior stakeholders, serving as a visible catalyst for enterprise transformation. This role calls for executive presence , strategic vision , and thought leadership to elevate engineering capability, reduce delivery risk, and position Quality Engineering as a defining driver of customer trust, operational excellence, and sustainable growth. Key Responsibilities Set the enterprise vision for Quality Engineering , defining a forward-looking strategy that strengthens product quality, accelerates delivery, and advances business performance. Lead transformation at scale by shaping the operating model, governance, and execution approach for Engineering Excellence across the organization. Operate with executive presence and influence senior leaders across Product, Architecture, Delivery, and Engineering to align priorities, secure commitment, and drive change. Translate strategic vision into measurable impact through roadmaps, investment priorities, and outcomes that improve efficiency, resilience, and quality at scale. Provide thought leadership in modern quality engineering, shaping the organization’s direction across automation, AI-driven testing, performance, security, resilience, and observability. Elevate engineering productivity and confidence by embedding quality deeply within CI/CD, improving release readiness, and enabling faster, more dependable delivery. Champion enterprise-grade quality standards across performance, reliability, data integrity, compliance, usability, and accessibility. Build and inspire high-performing teams by attracting exceptional talent, developing leaders, and fostering a culture of innovation, accountability, and continuous improvement. Define success through business outcomes , using metrics that demonstrate quality improvements, operational efficiency, risk reduction, and transformation progress. Position Quality Engineering as a strategic differentiator that enhances customer experience, strengthens enterprise resilience, and supports long-term growth. Required Skills & Experience 15+ years of experience in Software Development Engineering in Test (SDET), including 5+ years in senior leadership roles with responsibility for enterprise-scale transformation. A proven record of building and leading modern Quality Engineering organizations that enhance delivery speed, quality, resilience, and business performance. Strong executive presence with the credibility and influence to engage senior leaders, align diverse stakeholders, and lead through complexity and change. Demonstrated strategic leadership and thought leadership across automation, performance, security, AI/ML, usability, and accessibility. A track record of translating bold vision into execution through roadmaps, operating models, governance, and measurable business outcomes. Exceptional written and verbal communication skills, with the ability to shape narratives and influence executive, business, and technical audiences. Hands-on experience with modern automation frameworks, cloud platforms, observability tools, and secure engineering practices. A strong technical foundation in languages such as Java, Python, JavaScript, TypeScript, SQL, and related tooling. Experience building high-performing teams, developing future leaders, and shaping organizational capability at scale. Knowledge of data privacy, compliance, and risk management practices in complex enterprise environments. Preferred Qualifications Experience in regulated industries (finance, healthcare, telecom). Exposure to AI/ML model testing and data observability. Certifications in Azure, Data Engineering, or Quality Engineering frameworks. About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group)