Director, Customer Trust

Job description

ONWARDS TOGETHER! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. LOCATION: 4 ON-SITE DAYS A WEEK IN SUNNYVALE, CA HEADQUARTERS. OUR TEAM'S VISION: Security at Illumio is not a control function. It’s part of how the business operates and grows. We protect the company, enable the business, support product velocity, and help earn customer trust - working across engineering, product, and go-to-market teams to turn risk into clear. actionable decisions. Our goal isn’t to slow things down. It’s to build a security function that scales with the business and actually works in the real world. The Director of Customer Trust leads the company’s customer-facing security engagement program. Reporting to the VP of Security, this role is responsible for building trust with our customers, and ensuring customers understand the company’s security architecture, practices, and product security model. The Director will partner closely with Sales, Customer Success, Product, and Security teams to support enterprise sales cycles, manage customer security reviews, and scale the company’s ability to respond to security assessments and inquiries. This role acts as the primary interface between the Security organization and customer security teams. YOUR IMPACT: Customer Security Engagement - Serve as the primary security representative during customer security reviews and technical discussions - Participate in enterprise sales cycles to address customer security questions and architecture reviews - Engage directly with customer security teams and CISOs to explain the company’s security posture Security Questionnaire & Assurance Program - Lead the team responsible for responding to security questionnaires and customer security assessments - Maintain and improve the security response knowledge base and evidence repository - Improve efficiency and scalability of questionnaire responses - Ownership over Illumio’s customer facing Trust Center Sales Enablement - Partner with Sales and Customer Success teams to remove security-related blockers in enterprise deals - Provide clear explanations of the company’s security architecture and product security controls - Develop security collateral that supports customer trust and sales enablement Customer Insight & Feedback Loop - Identify recurring customer security concerns and communicate them back to Security and Product teams - Work with Product Security and Engineering to address systemic trust gaps - Help improve documentation and transparency around security practices YOUR TOOLKIT: - 10+ years of experience in customer trust, cybersecurity, security assurance, product security, or security consulting - Experience engaging directly with enterprise customers on security topics - Familiarity with common security frameworks and assessments (SOC 2, ISO 27001, ISO 42001, PCI-DSS, SIG, CAIQ) - Strong communication skills with the ability to translate complex security concepts for customer audiences BONUS POINTS: - Experience in complex multi-cloud, hybrid, and large scale platform security environments - Experience supporting enterprise sales cycles, customer support and customer success escalations - Experience managing customer security or security assurance programs - Experience previously working at a security vendor in a similar trust role #LI-PO1 #LI-ONSITE Our Commitment Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success. All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.