Director, Delivery

Job description

**Be Part of Our Next Chapter** For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – *Creating Connections. Empowering Partnerships. Always Evolving*. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. The **Director, Delivery** is a leadership position responsible for overseeing the end-to-end delivery of software solutions to our clients. This role you will serve as the primary point of contact for NAM Tech client software-related engagements, ensuring that projects and initiatives are delivered on time, within scope, and aligned with each client's and Coates’ strategic objectives. ### Responsibilities **Delivery Execution** •Segment Delivery Strategy – Define and drive the NAM Tech delivery roadmap aligned to overall technology vision and customer needs. •Project Delivery: Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery. **Client Ownership** •Customer Outcomes – Ensure measurable outcomes for NAM stakeholders and customers across the solution delivery portfolio. •Client-facing Lead: Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed. •Stakeholder Engagement: Lead transparent communication with internal and external stakeholders, keeping them informed of progress and challenges. **Team and Strategy** •People Leadership – Build and mentor a high-performing solution delivery organization across NAM. •Cross-functional Leadership: Exercise strategic influence across NAM Tech teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution. •Risk & Issue Management: Identify risks early, create mitigation strategies, and drive the team to resolve solution delivery portfolio roadblocks with minimal impact. •Process Improvement: Lead the identification and implementation of improvements in project delivery processes to drive continuous improvement and scalability. ### Capabilities •Accountability & Ownership: Takes end-to-end responsibility for NAM outcomes. •Influence & Communication: Builds alignment and drives clarity across senior stakeholders. •Customer-Centric Mindset: Advocates for the voice of the customer and balances global standardization with regional needs. •Leadership: Able to influence and motivate diverse teams to achieve shared outcomes. •Problem Solving: Proactively addresses project barriers and adapts to changing conditions. •Organizational Agility: Balances multiple priorities effectively in a fast-paced, matrixed environment. •Detail Orientation: Tracks intricate project dependencies and timelines. •Communication: Presents complex technical updates in clear, business-relevant terms. ### Qualifications **Required:** •10+ years of experience in project or program management, with technical project experience, with at least 4 years in people management position. •Demonstrated ability to lead cross-functional teams and manage stakeholder relationships both internally and externally. •Technical background and understanding of software engineering, infrastructure, and software deployment practices. •Experience with API-based software integrations. •Strong experience with Agile methodologies. •Strong experience with Jira, Confluence, and other Agile project tools. •Proven ability to manage distributed and cross-functional teams. **Preferred:** •Bachelors Degrees in Business Administration, Marketing, Engineering, Computer science or related fields •Experience in QSR, digital signage, or retail technology industries.. •Familiarity with Content Management platforms.