Director, Delivery - NoAM

## **About Valiantys** Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit [](https://valiantys.com/ ""). ### Job Summary The Director, Delivery - NOAM leads delivery operations across project-based engagements and managed services, ensuring consistent execution, high-quality outcomes, and a strong client experience. The role provides leadership across a multi-level organization of Associate Consultants, Consultants, and Managers, aligning delivery practices, solution quality, operational standards, and service performance across the region. The Director works across all Sales and Delivery functions to ensure a scalable, repeatable Delivery approach that weaves transformation objectives into executable delivery plans, measurable outcomes, and continuous value. The role also embeds AI-enabled capabilities across delivery workflows, managed services operations, and solution implementation to improve efficiency, consistency, scalability, and decision-making. ### What You’ll Be Working On ### **Delivery Leadership & Operational Oversight** - Oversee delivery across project-based implementations and ongoing managed services engagements - Maintain visibility across project pipelines, support queues, service activity, delivery readiness, execution, and portfolio risk - Ensure consistent delivery practices, documentation, governance, and outputs across teams and engagements - Guide team members throughout delivery to maintain alignment with client expectations, delivery standards, and implementation best practices - Lead executive-level client escalations and engagement recovery, establishing clear ownership, corrective plans, decision pathways, and communication while balancing delivery, relationship, and commercial considerations - Review client feedback and engagement performance, identify improvement opportunities, and drive action to strengthen delivery outcomes ### **Transformation (Tx) Leadership & Advisory** - Embed Transformation (Tx) practices within delivery execution and the engagement lifecycle - Connect client strategy, operating-model needs, capabilities, and technology execution to practical delivery plans and measurable outcomes - Partner with Transformation, Engagement, Sales, and technical leaders to identify and shape Tx opportunities within new and existing client engagements - Participate in senior client discovery and transformation-framing conversations to clarify target outcomes, roadmaps, governance, and measures of success - Ensure transformation recommendations translate into executable delivery and that insights from delivery inform the client's evolving transformation roadmap - Develop Delivery Managers and Consultants to operate as trusted advisors who look beyond implementation and identify opportunities for continuous transformation and client value ### Client Engagement & Commercial Alignment - Ensure a consistent, high-quality client experience across project delivery and managed services - Build trusted relationships with client stakeholders and provide leadership through complex decisions, risks, and escalations - Align client expectations with the solutions and services delivered, including scope, outcomes, timing, and operating responsibilities - Support teams in client communication, discovery, requirements alignment, and ongoing service interactions - Ensure delivery contributes to long-term client retention, expansion, and value realization - Partner with Engagement and Sales leaders to surface follow-on delivery and Tx opportunities grounded in demonstrated client needs - Provide delivery input on select or complex pre-sales opportunities when requested, particularly regarding delivery feasibility, risks, resource considerations, and transition readiness - Share lessons from delivery with Sales, Engagement, Transformation, and technical leaders to improve future solution design, scoping assumptions, and sales-to-delivery handoffs ### People & Organizational Leadership - Lead and support a multi-level organization spanning Delivery and Managed Services Associate Consultants, Consultants, and Managers - Set clear roles, responsibilities, expectations, and decision rights across teams - Provide regular coaching, mentorship, career-development conversations, and performance alignment for leaders and team members - Support progression, succession, capability development, and hiring plans across all levels - Promote knowledge sharing, collaboration, continuous learning, and an inclusive, accountable team culture