Director, Delivery Partner - Major Hospital Network

Job description

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services. As a crucial member of our organization, you will have the opportunity to forge powerful and enduring business-to-business relationships with our customers. Your exceptional ability to effectively communicate innovative solutions and navigate the intricacies of Kyndryl's diverse offerings will be instrumental in delivering services and shaping the future of our delivery of complex services. Moreover, your impact extends beyond customer relationships. As a Delivery Partner, you will be entrusted with the customer governance and financial prosperity of the engagements you manage directly. On this account, that means full P&L ownership of a renewed multi-year contract, executive-level client engagement with our client’s CIO, CTO, and hospital leadership, and the opportunity to expand Kyndryl’s scope as our client grows. This accountability grants you the opportunity to demonstrate your strategic acumen and drive tangible results, both for our customers and for our organization. At Kyndryl, we foster an environment of innovation, collaboration, and growth. As a Delivery Partner, you will find yourself surrounded by a dynamic and diverse team of industry experts who are passionate about pushing boundaries and redefining what's possible. You'll have access to cutting-edge resources, comprehensive support, and professional development opportunities that will enable you to continuously enhance your skills and elevate your career to new heights. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a Delivery Partner at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Ability to team effectively across a large organization to bring together high performing cross functional teams to deliver services for customers 10+ years of experience in IT service delivery, with at least 5 years in healthcare IT managed services or Epic-enabled hospital operations Ability to represent a seamless customer solution by integrating multiple service areas Ability to manage and govern large business-to-business multi-year service contracts Ability to become a customer trusted advisor who can recognize business needs and follow through to revenue expanding wins In-depth knowledge of business controls and cost accounting with ability to manage a large contract Budgets and Cost Cases (not P&L) Working knowledge of Epic EHR from an IT operations and delivery leadership perspective, with broad familiarity across multiple modules (ambulatory experience preferred ) Experience managing post-go-live stabilization and steady-state operations in a hospital or health system environment; ITIL-grounded service management approach Proven ability to lead blended delivery workforces of 150+ personnel (FTEs, rebadged employees, and subcontractors) in a managed services model Preferred Skills and Experience Bachelors Degree Successful long term customer relationship management Background in healthcare IT consulting, preferably within a major Systems Integration firm preferred Experience building or supporting clinical informatics functions that bridge IT operations with hospital clinical workflows Strong preference for candidates located in Rhode Island or commutable within approximately 1 hour (Greater Boston acceptable); frequent on-site presence required at our client’s facilities. The compensation range for the position in the U.S. is $161,520 to $290,760based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area): $193,920 to $348,840 California (All Other): $177,720 to $319,800 Colorado: $161,520 to $290,760 Massachusetts: $161,520 to $319,800 New York City: $193,920 to $348,840 Washington: $177,720 to $319,800 Washington DC: $177,720 to $319,800 This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.