Director, Discover Bermuda

Job description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Director, Discover Bermuda. The Director, Discover Bermuda is responsible for leading and growing Fairmont Southampton’s destination management business, creating exceptional experiences that showcase the best of Bermuda while generating incremental revenue for the resort and DMC. This role develops and manages destination experiences, transportation, excursions, off-site events, entertainment, and incentive programs for resort guests, groups, weddings, corporate clients, and external partners. As a key commercial leader, the Director builds Discover Bermuda into a distinctive, profitable destination management platform that connects guests and clients with the island’s culture, experiences, attractions, and local community. Key Responsibilities Destination Strategy & Business Development Develop and execute the commercial strategy for Discover Bermuda, establishing it as a leading luxury destination management offering. Create and curate distinctive Bermuda experiences, excursions, tours, transportation solutions, entertainment, and off-site events. Identify and develop new business opportunities with corporate groups, incentive programs, weddings, meeting planners, travel advisors, tour operators, and external clients. Develop strategic partnerships with local attractions, transportation providers, guides, entertainers, restaurants, activity providers, and other tourism partners. Create compelling proposals and packages that showcase Bermuda and differentiate Fairmont Southampton. Revenue & Financial Performance Drive revenue and profitability across Discover Bermuda products and services. Develop pricing, packages, commissions, and partnership agreements that maximize revenue while maintaining a premium guest experience. Prepare budgets, forecasts, and business plans and monitor financial performance against targets. Identify opportunities to increase ancillary revenue and cross-sell Discover Bermuda experiences to resort guests and groups. Maintain appropriate controls over vendor costs, margins, and departmental expenses. Guest & Client Experience Ensure all Discover Bermuda experiences consistently reflect Fairmont’s luxury service standards. Oversee the end-to-end delivery of destination experiences, from proposal and booking through execution and post-experience follow-up. Serve as a senior point of contact for key clients, meeting planners, wedding professionals, and VIP guests. Gather feedback and continuously enhance experiences based on guest expectations, market trends, and performance. Partnerships & Collaboration Build strong relationships within Bermuda’s tourism, hospitality, transportation, entertainment, and business communities. Work closely with Events, Sales & Marketing, Food & Beverage, Rooms, Revenue Management, and resort leadership to maximize total resort revenue. Collaborate with local tourism organizations and relevant government and community stakeholders. Position Discover Bermuda as an extension of the Fairmont Southampton experience and a compelling reason to choose Bermuda as a destination. Leadership & Team Development Lead, coach, and develop the Discover Bermuda team and establish clear performance expectations. Develop efficient operating procedures, service standards, vendor protocols, and quality controls. Build a culture focused on entrepreneurship, collaboration, accountability, and exceptional guest experiences. Ensure appropriate staffing and resources to support seasonal demand and major group programs. What will you bring to this role? To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: · Experience Minimum 5+ years of progressive experience in destination management, tourism, hospitality, events, travel, or related commercial roles. Proven experience developing partnerships, experiences, and revenue-generating programs. Experience working with corporate groups, incentives, weddings, travel advisors, tour operators, or luxury leisure clients is preferred. Strong knowledge of Bermuda’s tourism, attractions, culture, and hospitality landscape is highly desirable. Education Bachelor’s degree in Hospitality, Tourism, Business, Marketing, Event Management, or a related field is preferred. Competencies, Knowledge & Skills Strong commercial, sales, negotiation, and relationship-building skills. Entrepreneurial mindset with the ability to develop new products, partnerships, and revenue opportunities. Excellent communication, presentation, organizational, and problem-solving skills. Strong financial and business acumen, including budgeting, forecasting, pricing, and cost management. Ability to manage multiple experiences, vendors, clients, and operational priorities simultaneously. Proficiency with Microsoft Office and relevant hotel, CRM, or destination management systems. Personal Attributes, Culture & Values Passionate ambassador for Bermuda and its people, culture, and experiences. Creative, energetic, entrepreneurial, and commercially driven. Highly relationship-oriented and connected within the local community. Guest-centric with a strong commitment to luxury service. Collaborative leader who inspires trust, accountability, and innovation. Embrace the Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected Create an environment where colleagues are empowered, supported and recognized Circumstances Willingness to work evenings, weekends, holidays, and outside traditional business hours based on guest, group, and event requirements. Flexibility to respond to seasonal demand, VIP programs, special events, and changing business needs. Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property. What’s in it for you? As part of Accor , a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy: Opportunities for growth and development , mentorship, and international mobility Health insurance , retirement savings plans , and comprehensive wellness programs Worldwide travel discounts and preferred rates across the Accor portfolio A supportive, inclusive culture grounded in respect , teamwork , and professional development Start your journey with us today and explore the possibilities! #BeLimitless Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity: We build trust through mutual respect and being authentic. Your team and working environment: Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service. Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment. Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. About Fairmont Southampton Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality. Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.