Director, East Asia Exchange Management

Job description

Role Purpose Lead the Exchange Management function across East Asia, managing regional Exchange Managers to deliver resilient, high‑quality real-time and reference data from regional venues. This role is accountable for service & quality critical metrics, customer escalations, risk, and vendor management, and partnering with Product, Data Strategy, Engineering, SAM and CSM to support growth and retention. Key Responsibilities Customer & Service Act as customer concern point for SAM | CSM | CSPs for critical data incidents originating from exchanges. Build and maintain venue profiles (usage, workflows, dependencies) for premium/Cat A venues Conduct post-incident reviews with exchanges and internal teams for source-triggered outages Risk, Resilience & Governance Identify and mitigate East Asia risks - engineering, data, regulatory, telecom resilience Support Disaster Recovery implementation and testing; progress secondary comms (MSP) with exchanges. Maintain the Vendor Management Dashboard and drive measurable source quality improvements with venues. Submit and track SII risk entries; ensure compliance and well‑governed operations. Partnership & Influence Partner with Product, Data Strategy, Technology to educate on regional complexities; shape near‑ and long‑term strategies. Advocate the voice of the customer to protect revenue, enable new business, and uphold LSEG’s reputation. People & Leadership Lead, coach, and performance manage Exchange Managers Drive career pathing, succession planning, and foster a culture of accountability, resilience, and innovation. Operational Excellence & Efficiency Proactively evaluate low‑value/high‑effort venues with Content Management to exit or de‑scope where justified. Partner to optimize source costs and reduce internal support Change & Growth Delivery Lead exchange management for Day‑1s, prioritized MD1s, roadmap changes and content enhancements; ensure quality and on‑time delivery. Maintain monthly/bi‑monthly contact cadence with exchanges to anticipate changes and secure smooth delivery. Qualifications & Experience 7+ years leadership experience in exchange traded data. Deep knowledge of real‑time systems, exchange data, and LSEG products Executive‑level communication; proven customer critical issue management. Familiarity with LSEG risk & governance and practical implementation. Ability to influence across Product, Engineering, Strategy, and external exchanges. People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. Career Stage: Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.