Director, Engineering (AI Patient Engagement Platform)

**About Care Access** Care Access is working to make the future of health better for all. **With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care.**We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, **and contribute to the medical breakthroughs of tomorrow.** With programs like *Future of Medicine*, which makes advanced health screenings and research opportunities accessible to communities worldwide, and *Difference Makers*, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit [](http://www.careaccess.com/). ### **How This Role Makes a Difference** As the **Director of Engineering**, you are someone who deeply cares about your team and the success of those around you. You are an experienced leader and manager with a strong background in SaaS-based product organizations, and you were once a developer yourself. You can hold your own in technical conversations without needing to write software daily. You take a servant-leadership approach to management, waking up every day to elevate your team and organization. You shine as a collaborator, are an impeccable communicator, and bring an energetic passion for learning and applying new technical paradigms. In clinical trials, research site staff spend countless hours on manual, repetitive administrative tasks—chasing phone calls, answering basic questions, coordinating schedules, and running routine prescreening surveys. You will lead the engineering organization building our **AI Patient Engagement Agent**—one of our newest and most transformative product initiatives. This team is engineering an intelligent, voice- and messaging-capable AI agent designed to handle standardized patient interactions, drive recruitment, manage appointments, and automate prescreening outreach at global scale. The mission of this team is to eliminate operational friction and give hours back to clinical research staff so they can focus on high-value human care and medical decisions. *Please note that this position is hybrid role from the following location only: Boston, MA* *This role requires one day per week in the Boston office.* ### **How You'll Make An Impact** - Configurable Conversational Workflows: Building dynamic, script-driven conversation engines that can be customized across diverse clinical trials and tailored to distinct patient needs while guiding users toward interaction goals. - Intelligent Logistics & Orchestration Engine: Engineering a resilient task engine that balances multi-factor variables—patient “safe-call” windows, local time zones, call-center operational hours, outcome tracking, and adaptive retry policies to maximize reach while maintaining strict best practices. - Delivery & Roadmap Execution: Own the execution of the AI Patient Engagement engineering roadmap. Partner with Product and Design to translate complex trial protocols into intuitive AI interaction workflows and deliver reliable, high-impact software. - Hands-on Architectural Guidance: Participate in architectural design reviews for real-time voice, messaging, workflow orchestration, and data pipeline engines. Ensure the team builds a resilient, highly available platform that scales without taking on technical debt. - Sprint & Capacity Management: Balance feature delivery with platform stability, managing team capacity, resource allocation, and technical debt to keep patient outreach timelines on track. - Agile Process Optimization: Refine agile ceremonies and continuous integration/continuous delivery (CI/CD) practices for your team. Eliminate operational roadblocks to foster a high-velocity shipping cadence. - Line Management & Mentorship: Directly manage, mentor, and grow Engineering Managers and Tech Leads. Conduct regular 1-on-1s, build career growth trajectories, and recruit top engineering talent to expand the team. - Team Health & Culture: Foster an inclusive, high-accountability environment where engineers are empowered, aligned, and motivated by the real-world healthcare impact of their work. - Cross-Functional Collaboration: Serve as the technical point of contact across departments. Translate complex AI, telemetry, and platform concepts into clear operational updates for executive leadership and non-technical partners. ### **The Expertise Required** - People Leadership: Proven experience as a “manager of managers,” directly leading, coaching, and developing Engineering Managers and Technical Leads. - Technical Breadth: Strong background in scalable cloud architecture, event-driven systems, API-first SaaS platforms, or workflow automation engines. - Execution Track Record: Demonstrated ability to own and ship complex, data-intensive, or automation-heavy products on time. - Operational Expertise: Deep proficiency in Agile/Scrum methodologies, sprint planning, and modern CI/CD practices. - Architectural Oversight: Active engagement in technical design reviews to guarantee platform durability, security, and scalability. - Communication Skills: Exceptional ability to articulate technical strategies, risks, and trade-offs to non-technical stakeholders and leadership. - Preferred Qualifications: - Experience or strong interest in conversational systems, telephony infrastructure (voice/SMS integrations), or AI/automation workflows. - Prior experience working within HealthTech, Biotech, Clinical Trials, or Life Sciences (or another highly regulated domain with strict data privacy requirements). ### **Certifications/Licenses, Education, and Experience** - Minimum Education - BA or BS degree from college or university. - Minimum Experience - 7+ years of software engineering experience, with at least 3+ years successfully managing engineering teams. ### **How We Work Together** - **Location**: Hybrid within the United States. This role requires work to be performed in a remote office environment. - **Travel**: Occasional planned travel may be required as part of the role. - **Physical demands associated with this position Include**: The ability to use keyboards and other computer equipment. The expected pay range for this role is $180,000 - $230,000 USD per year for full time team members. ### **Benefits & Perks (US Full Time Employees)** - Paid Time Off (PTO) and Company Paid Holidays - 100% Employer paid medical, dental, and vision insurance plan options - Health Savings Account and Flexible Spending Accounts - Bi-weekly HSA employer contribution - Company paid Short-Term Disability and Long-Term Disability - 401(k) Retirement Plan, with Company Match ### **Mandatory Employer Disclosures** **Notice to Illinois applicants:** Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction. **Notice to Connecticut applicants:** Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment. **Notice to Arizona, Georgia, Indiana, and North Dakota applicants:** Care Access complies with applicable laws prohibiting smoking in and around places of employment. **Notice to Massachusetts applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Notice to Rhode Island applicants:** Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws. **Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.** #LI-Remote **Diversity & Inclusion** We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Care Access is unable to sponsor work visas at this time. If you need an accommodation to apply for a role with Care Access, please reach out to: [TalentAcquisition@careaccess.com](mailto:TalentAcquisition@careaccess.com)