Director, Engineering - Commerce

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about http://hims.com/about and hims.com/how-it-works http://hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals http://www.hims.com/careers-professionals. ABOUT THE ROLE: Hims & Hers is on a mission to empower people to live healthier lives. Commerce is the engine that turns that mission into a seamless buying and subscription experience — the systems that power how customers discover products, see the right price, redeem promotions, pay, and check out across our platform. As we scale to serve millions of members, the reliability, flexibility, and intelligence of these systems directly shape revenue, conversion, and customer trust. As Director of Engineering for Commerce, you will be the single engineering DRI for the end-to-end commerce platform spanning catalog, pricing, promotions, payments, and checkout. You'll lead the teams and managers building the foundational systems that every customer transaction depends on, owning the technical vision, architecture, and delivery for a complex, high-throughput domain where correctness and uptime are non-negotiable. You'll partner closely with product, design, data, finance, Pharmacy, Care, and operations leaders to deliver a fast, trustworthy, conversion-optimized commerce experience, and you'll set the multi-year technical and organizational strategy that lets this platform scale. YOU WILL: - Lead, coach, and inspire a team of engineers, fostering a culture of innovation, accountability, and continuous improvement. - Serve as the single engineering DRI for Commerce owning technical vision, strategy, and execution across catalog, pricing, promotions, payments, and checkout. - Drive the vision and execution of the next-generation commerce platform leading the shift to a rich, durable catalog domain model - Define and deliver the engineering roadmap in partnership with product and design — balancing innovation, reliability, scalability, and quality across the commerce domain. - Champion clear domain boundaries and enforced contracts — moving the organization off direct cross-domain database access and toward integration through APIs and published events. - Lead the team's transition to an AI-first engineering culture and spec-driven development - Scale architecture and systems with long-term growth and performance in mind, championing evolutionary architecture so the platform stays adaptable as the business and product surface area expand. - Oversee platform architecture for scalability, reliability, security, and compliance — with particular rigor for payments and financially sensitive transactions. - Drive alignment across squads and cross-functional partners to deliver key initiatives while managing competing priorities and trade-offs between speed, technical debt, and innovation. - Partner with data and analytics teams to make commerce smarter — improving pricing, promotion, and checkout experiences that increase conversion and retention. - Mentor and develop engineering leaders, with a focus on succession planning, leadership growth, and building a strong technical bench. - Own staffing and organizational strategy — hiring, headcount planning, and structuring teams to match the evolving needs of the Commerce domain. - Represent engineering in cross-functional and executive-level forums, translating strategy, status, and trade-offs for senior stakeholders and influencing key business decisions. YOU HAVE: - 12+ years of experience in software engineering, with 5+ years leading multiple teams or organizations in high-growth environments. - Proven success leading cross-functional product engineering teams and owning end-to-end consumer experiences. - Experience in health tech, e-commerce, or subscription-based platforms preferred. - Strong technical background with understanding of modern web and service architectures (Node.js, GraphQL, React, TypeScript, AWS, Kubernetes). - Expertise in building scalable, secure, and compliant systems handling clinical or health-related data. - Experience integrating third-party data sources, APIs, and device platforms (labs, wearables, fulfillment). - Ability to define and execute technical roadmaps aligned with product vision and business outcomes. - Strong communication skills and executive presence — able to translate between technical and business stakeholders. - Demonstrated ability to recruit, develop, and retain high-performing engineering talent. - Strategic thinker with a bias for action and passion for building user-centric, data-driven health experiences. OUR BENEFITS (THERE ARE MORE BUT HERE ARE SOME HIGHLIGHTS): - Competitive salary & equity compensation for full-time roles - Unlimited PTO, company holidays, and quarterly mental health days - Comprehensive health benefits including medical, dental & vision, and parental leave - Employee Stock Purchase Program (ESPP) - 401k benefits with employer matching contribution - Offsite team retreats We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement https://www.hims.com/global-candidate-privacy-statement.