Director, Enterprise CE Presales Architect

Job description

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge. Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner. **Title**Director, Enterprise CE Presales Architect **Location** Remote with travel up to 50% **Description** The Enterprise CE Presales Architect leads enterprise CRM/CX pursuits from qualification through sales-to-delivery handoff. This role shapes the client vision, solution narrative, scope, estimates, assumptions, risks, and delivery approach for strategic D365 CE and Power Platform opportunities, with a focus on winning larger, more complex transformation programs while protecting delivery quality and commercial integrity. **Core Responsibilities** - Lead CE/CX pursuit strategy for strategic opportunities, including qualification, discovery planning, executive narrative, solution storyboard, demo strategy, ROM estimate, proposal approach, and handoff readiness. - Facilitate client discovery sessions with executives and functional leaders to clarify vision, business outcomes, pain areas, capability priorities, operating constraints, and success measures. - Create compelling solution narratives across Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Power Platform, Copilot, analytics, integrations, data migration, adoption, and managed services considerations. - Own or coordinate estimate development, assumptions, exclusions, delivery model, timeline, staffing plan, margin considerations, and risk review for CE/CX pursuits. - Own large-deal pursuit quality for strategic CE opportunities, including commercial assumptions, delivery feasibility, margin awareness, implementation risks, and readiness for sales-to-delivery transition. - Partner with sales, delivery, functional architects, technical architects, industry SMEs, Microsoft, and GT stakeholders to produce an integrated pursuit strategy. - Build reusable presales assets including discovery guides, demo scripts, proposal sections, SOW building blocks, estimation drivers, assumptions libraries, case studies, and handoff templates. - Implement lightweight presales governance including stage gates, pursuit review cadence, estimate QA, proposal QA, deal desk escalation, and sales-to-delivery handoff quality. - Maintain selective billable involvement in strategic advisory, architecture validation, delivery mobilization, or executive design workshops so presales recommendations remain grounded in real delivery experience. - Represent MCA Connect in executive-level client conversations, Microsoft co-sell motions, GT collaboration discussions, webinars, workshops, and strategic account planning. **Required Skills and Experience** - 12+ years’ experience in enterprise CRM/CX transformation across Microsoft Dynamics 365 CE, Power Platform, Dataverse, integrations, analytics, and business process modernization. - Proven ability to shape complex pursuits, facilitate executive workshops, create solution vision, build estimates, write proposal/SOW content, and transition commitments into delivery. - Understanding of manufacturing, distribution, field service, professional services, private equity/M&A integration, or related industries preferred. - Ability to balance growth, delivery realism, commercial quality, scope discipline, risk management, and client relationship development. - Exceptional executive communication, storytelling, commercial judgment, stakeholder management, and cross-functional leadership skills. - Demonstrated ability to influence multi-million-dollar enterprise pursuits, guide executive discovery, and translate ambiguous client vision into practical scope, phased roadmap, and delivery approach. - Recommended certifications: relevant D365 CE, Power Platform, and solution architecture credentials; Microsoft ecosystem fluency is required.