Director, Execution Operations

Job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake's Frontier Engineering (FE) Operations organization is seeking a Director, Execution Operations to run delivery at scale. Rather than operating in team-aligned silos, this function aligns to the entire business, specializing in a unique swimlane with a deep cross-functional mindset and flow. In short: this team runs delivery — think execution at scale. Reporting to the Sr. Director, Services Global Operations, you will own the end-to-end delivery operations engine — from resourcing and onboarding through ongoing capacity management — as well as the Execution mechanics that keep delivery healthy, including pricing execution, bookings support, and deal support. You will lead a team responsible for making the delivery business run with precision, predictability, and margin discipline. IN THIS ROLE, YOU WILL: - Own Resource Management & Staffing: Lead resource management and staffing across the FE delivery business, ensuring the right people are matched to the right engagements at the right time. - Drive Delivery Process Optimization: Continuously optimize delivery processes, removing friction and standardizing workflows so teams can execute consistently at scale. - Lead Project Kickoff & Onboarding: Own project kickoff and onboarding — the backend project initiation that sets engagements up for success from day one. - Manage Ongoing Capacity (RTB): Run ongoing, run-the-business capacity management, balancing demand against available supply and surfacing risks and opportunities to leadership. - Execute Pricing Support & Guardrails: Operationalize pricing support and guardrails, ensuring deals are structured within approved Execution parameters set by the GTM strategy function. - Enable Bookings & Deal Support: Provide bookings support and deal support (deal desk, deal structuring), partnering with Sales to accelerate and de-risk Execution cycles. - Own Business-Critical Metrics: Drive performance against key delivery metrics — billable utilization, time to staff, time to start, and margin — and translate signals into clear actions for senior leadership. - Lead a High-Performing Team: Lead, develop, and scale a global Execution operations team, setting clear expectations and elevating execution quality. MINIMUM QUALIFICATIONS: - 10+ years of experience in delivery operations, Execution operations, professional services operations, or revenue operations, ideally in enterprise software or services. - 5+ years in a leadership role, with experience leading global or distributed teams. - Demonstrated ability to run day-to-day delivery operations (staffing, capacity, utilization) while driving strategic initiatives (process optimization, AI adoption). - Strong understanding of Execution mechanics — pricing, bookings, deal desk, and deal structuring — in a services or SaaS context. - Systems proficiency with PSA/ERP and CRM platforms (e.g., Salesforce, Certinia/FinancialForce, Workday); SQL and AI-enabled analytics a plus. - Excellent communication and influencing skills, with sound judgment on when to use diplomacy versus firmness to drive alignment and results. - Bachelor's degree in Business, Operations, or a related field; equivalent experience considered. MBA a plus. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com http://careers.snowflake.com