Director, Field Excellence, Delivery

Career Category Sales & Marketing Operations Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Director, Field Excellence Delivery What you will do Let’s do this. Let’s change the world. You will be accountable for coordinating our delivery efforts across the internal and external team located in AIN and across India. In addition, the Director must manage relationships across a complex internal set of teams and functional groups. This position reports to the Executive Director, US Field Excellence and will be responsible for the following Responsibilities Key Integrator: Act as main point of contact and representative of the Field Excellence team in India Talent Development: Hire, train, develop, and manage talent to meet organizational needs Global Collaboration: Act as the primary point of contact for Field Excellence leadership in the US and the offshore team in India, either through our Contract teams or direct AIN FTEs Operational Excellence and Delivery: Oversee end-to-end delivery of core field analytics, operations, incentive compensation, and field systems and platforms ensuring quality, scalability, and operational efficiency, while promoting best practices in field effectiveness approaches and methodologies Lead/ co-lead special initiatives and projects (e.g. sales force go-to-market, size & structure, sub-national analytics, launch readiness) Oversee execution and pull-through of field force capabilities – customer targeting, field reporting, field alerts / suggestions, omnichannel / digital, field transformation, etc. Oversee IC Program delivery excellence (analytics design and health checks, administration and operations, field and data inquiry management, performance tracking and reporting, platform operations) Offshore Vendor Management: Manage offshore teams including CWs, maintaining quality of service and timely deliverables Innovation Leadership: Foster a culture of innovation, ensuring the India team remains at the forefront of emerging technologies and trends in field force effectiveness and enablement Continuous Improvement: Lead identifying and prioritizing areas of opportunity across the organization. Collaborate with cross-functional teams to implement organizational improvements. Automation: lead the piloting, planning, and implementation of automation across the Field Excellence capabilities Business Impact & Collaborator Management: Ensure capability solutions drive tangible business outcomes and collaborate with global key collaborators to refine requirements, measure impact, and report progress What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications Master’s degree & 18+ years of experience in sales analytics, sales operations, and/or field effectiveness OR Bachelor’s degree & 20+ years of experience in sales analytics, sales operations, and/or field effectiveness AND 8+ years of leadership experience directly managing people, teams, projects, programs, and directing the allocation of resources Preferred Qualifications Relevant sales force effectiveness, sales operations, incentive compensation, and field platforms and systems (i.e. CRM, sales operations enablement, reporting) experience in the bio/pharmaceutical industry Analytical Skills : The ability to analyze data, identify trends, and make data-driven decisions is crucial. This includes proficiency in statistical analysis and familiarity with tools like Excel, SQL, and data visualization software. Technical Proficiency : Knowledge of relevant software and technologies, such as sales planning and operations platforms (targeting, alignment and roster management, incentive compensation), sales CRM, and other field-specific tools, is important. Critical Thinking: Strong analytical skills to diagnose business issues and incorporate into development or adjustment of strategies, plans and tactics to achieve business objectives Project Management: Ability to lead cross-functional teams to identify, prioritize, and implement improvements to field analytics and operations processes Collaboration: Ability to work effectively with stakeholders to ensure alignment and support for initiatives Communication: Effective communication is key, both in writing and verbally. This includes the ability to present data and findings clearly to stakeholders and team members. Minimum 5 years experience in leading and delivering sales force Go-To-Market and Size and Structure strategy project Experience in successfully deploying AI/ML based Next Best Action recommendation engine to optimize field execution and customer experience Leadership experience in building and developing high performance teams, delivering results, and shaping the future Ability to foster and encourage an environment of openness and transparency in seeking diverse opinions and empower risk-taking in idea generation, idea incubation and/or experimentation Ability to think strategically about issues impacting an entire portfolio of therapeutics across geographies and stages of development Experience managing multiple senior stakeholders, prioritizing across a multitude of responsibilities and allocating resources to drive maximum impact Partners with business leaders to deliver high-quality predictions that guide strategic decision making Oral, written and presentation skills to explain complex concepts and controversial findings clearly to a variety of audiences, including senior management Comfortable challenging the status quo and bringing forward innovative solutions Ability to identify areas for process and systems innovation and implement change that will enhance the overall effectiveness of the team Comfortable working through and leading large-scale global change management Understanding of technology platforms and ability to partner with IS/IT and business leaders What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .