Director, Field Operations

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Field Operations based in the United States.** The Director, Field Operations will lead the development and implementation of commercial field operations capabilities in preparation for a major pharmaceutical product launch. This leadership role will translate commercial strategy into scalable processes, systems, and operational frameworks that support high-performing customer-facing teams. You will oversee field infrastructure, territory management, CRM workflows, targeting deployment, incentive compensation, and performance reporting. Working across Commercial, Analytics, IT, Finance, Compliance, and other business functions, you will ensure seamless coordination and operational excellence. The position offers the opportunity to build launch-ready capabilities within a fast-paced, late-stage biopharmaceutical environment focused on advancing innovative treatments for psychiatric and neurological conditions. You will establish the governance, technology, and processes needed to support successful commercialization and sustainable business growth. This is a hands-on leadership opportunity for an experienced pharmaceutical operations professional who thrives in dynamic environments and enjoys building scalable solutions from the ground up. ### Accountabilities - Field Operations Strategy and Execution: Develop and implement the field operations roadmap, including launch milestones, standard operating procedures, governance frameworks, service levels, and escalation processes. - Field Force Readiness: Coordinate onboarding, system access, equipment, training logistics, roster administration, and ongoing operational support in collaboration with HR, IT, sales leadership, and external vendors. - Territory and Targeting Management: Operationalize field force design, territory alignments, healthcare professional (HCP) and healthcare organization (HCO) affiliations, account hierarchies, target lists, call plans, and phased launch transitions. - CRM Ownership and Optimization: Serve as the commercial business owner for Veeva Vault CRM field workflows, overseeing requirements gathering, user acceptance testing (UAT), software releases, adoption, and ongoing support in partnership with IT and Data Strategy. - Data Quality and Process Automation: Maintain accurate operational data across accounts, affiliations, assignments, and field activities while introducing automation and approved AI-enabled workflows to improve efficiency and consistency. - Incentive Compensation Administration: Manage incentive compensation processes, including eligibility, goal setting, payout validation, dispute resolution, governance, documentation, and field communications. - Analytics and Performance Management: Partner with Commercial Analytics to support targeting, segmentation, sizing assumptions, KPI definitions, dashboards, performance reporting, and regular business reviews. - Cross-Functional Collaboration: Coordinate with Sales, Market Access, Finance, HR, IT, Legal, Compliance, and Analytics to ensure aligned execution, operational controls, incentive plan approvals, and effective change management. - Vendor and Budget Oversight: Manage field operations vendors, budgets, deliverables, and service quality while implementing standardized workflows, documentation, and business continuity plans. - Scalable Commercial Infrastructure: Build reliable operational capabilities that support the initial launch and can evolve with future commercial expansion, maintaining compliance and operational readiness throughout growth. ## Requirements - Education: Bachelor's degree required; a degree in business, life sciences, analytics, healthcare, or a related discipline is preferred. - Professional Experience: At least 10 years of relevant professional experience, with progressive responsibility in pharmaceutical, biotechnology, or life sciences commercial operations, sales operations, or field force