Director, Fraud Operations

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Fraud Operations based in India.** As a Director, Fraud Operations, you’ll provide strategic leadership for fraud investigations and the broader effort to detect, investigate, mitigate, and prevent financial crime. You’ll oversee large-scale investigative operations while developing high-performing leaders and teams. The role combines operational ownership with long-term fraud risk strategy, workforce planning, governance, and continuous improvement. You’ll work closely with executive leadership and cross-functional partners across Risk, Compliance, Legal, Operations, and Technology to strengthen fraud controls and investigative capabilities. You’ll also monitor emerging threats, systemic risks, and performance indicators to support informed business decisions. This is a high-impact leadership opportunity for an experienced fraud professional who can balance risk mitigation, operational efficiency, regulatory expectations, and client experience. ### Accountabilities: - Establish the strategic vision, objectives, operating model, and performance standards for the Fraud Investigations function, ensuring alignment with broader fraud risk and business priorities. - Own departmental performance across fraud losses, service levels, productivity, quality, employee engagement, operational effectiveness, and overall risk outcomes. - Provide executive oversight for significant, complex, or high-profile fraud investigations and serve as a senior escalation point for critical fraud events, emerging threats, regulatory matters, and business-critical risk issues. - Identify fraud trends, systemic vulnerabilities, emerging financial crime risks, and control gaps, and develop enterprise-wide mitigation strategies to address them effectively. - Lead the development and execution of fraud risk management strategies, operational improvements, transformation initiatives, and scalable investigative programs. - Partner with executive leadership and cross-functional stakeholders across Risk, Compliance, Legal, Operations, and Technology to strengthen fraud controls, detection capabilities, reporting, analytics, and investigative effectiveness. - Establish and monitor key performance indicators, risk metrics, and management reporting to assess program effectiveness and provide actionable insights for executive decision-making. - Develop workforce plans, organizational structures, and talent strategies that support business growth, evolving fraud risks, and the long-term scalability of investigative operations. - Lead, coach, and develop managers, team leads, and Fraud Investigators, building a culture centered on accountability, engagement, collaboration, and operational excellence. - Build and maintain relationships with industry partners, vendors, law enforcement agencies, and other external stakeholders to strengthen fraud prevention, investigation, and response capabilities. - Ensure that confidential and sensitive information is protected, securely handled, and appropriately transmitted, with strong controls in place to prevent unauthorized access or disclosure. - Ensure compliance with applicable regulatory requirements, internal policies, governance standards, and established investigative procedures. - Promote a culture grounded in respect, quality, integrity, and accountability through day-to-day leadership behaviors and decision-making. ### Requirements - At least **10 years of progressive experience** in fraud investigations, financial crimes, fraud operations, risk management, financial services, or a closely related field is required. - A minimum of **7 years of direct people leadership experience** leading fraud investigations, fraud operations, financial crimes, or risk management teams is required, including experience managing managers or other leaders. - Proven experience leading large-scale fraud investigation or fraud operations functions with accountability for strategy, operational performance, and measurable business results. - Demonstrated success in developing leaders, building high-performing teams, strengthening organizational effectiveness, and creating a culture of accountability and engagement. - Experience owning operational performance, service delivery, workforce planning, financial outcomes, risk outcomes, and broader organizational performance. - Strong knowledge of fraud typologies, fraud risk management frameworks, financial crime trends, investigative practices, and evolving fraud threats. - Proven ability to identify systemic risks and control weaknesses and translate those insights into effective enterprise-level mitigation strategies. - Strong executive presence and demonstrated ability to influence senior stakeholders, build cross-functional alignment, and drive complex initiatives across an organization. - Exceptional leadership, communication, strategic planning, organizational development, and change management skills are essential for success in this role. - The ability to operate effectively in a complex, fast-paced environment while balancing regulatory requirements, fraud risk, operational efficiency, customer considerations, and business priorities is required. - Strong judgment, analytical thinking, and decision-making skills are important, particularly when handling complex investigations, significant fraud events, and sensitive risk matters. - For remote work, candidates must have an uninterrupted workspace that supports effective performance without distractions and appropriate family-care arrangements during business hours. - A reliable internet connection of at least **25 Mbps for individual use** is required. A stronger connection may be necessary when multiple people share the same internet connection. ### Benefits - Opportunity to take on a **senior strategic leadership position** with significant influence over fraud investigations, risk management, and financial crime prevention. - High-impact scope spanning fraud strategy, investigations, operational performance, workforce planning, governance, and enterprise-wide risk mitigation. - Opportunity to lead and develop managers, team leads, and fraud investigators while building high-performing and scalable teams. - Exposure to executive leadership and cross-functional collaboration across Risk, Compliance, Legal, Operations, and Technology. - Opportunity to shape fraud prevention capabilities, investigative effectiveness, analytics, reporting, and operational transformation. - Global and evolving fraud-risk environment offering the opportunity to respond to emerging threats and develop scalable risk-management strategies. - Remote-work flexibility, subject to the required workspace, connectivity, and business-hour expectations. - Inclusive working environment focused on integrity, quality, respect, accountability, and equal employment opportunity.