Director, Global Field Sales Operations

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Global Field Sales Operations based in Canada.** As Director, Global Field Sales Operations, you will lead the operational strategy and execution that drive a high-performing global sales organization across SMB and Enterprise markets. You will work closely with senior Sales and Revenue Operations leaders to improve forecasting accuracy, strengthen pipeline management, and optimize sales productivity across multiple regions. Your leadership will help establish consistent operating standards, improve resource allocation, and ensure sales teams are equipped to achieve ambitious revenue goals. You will oversee strategic planning, territory design, quota setting, and performance management while developing a scalable global field operations function. AI and automation will be central to your approach, helping streamline workflows, generate actionable insights, and give sales managers more time to focus on selling and coaching. This remote leadership opportunity is ideal for an experienced operations professional who combines analytical expertise, strategic judgment, and a passion for developing high-performing teams. ### Accountabilities - **Global Sales Strategy and Planning:** Partner with Sales and Revenue Operations leadership to establish quarterly priorities, align hiring plans, evaluate resource allocation, and develop corrective action plans when performance falls behind expectations. - **Forecasting and Pipeline Management:** Establish consistent global standards for forecast calls, pipeline reviews, and quarterly business reviews. Build independent forecasts for individual teams, lead large-deal reviews, and translate performance insights into actionable business decisions. - **Territory and Quota Planning:** Lead annual sales planning in collaboration with Sales Strategy, Planning, and Enablement teams. Oversee territory design, quota allocation, capacity modeling, and in-year adjustments to support business objectives. - **Sales Operating Rhythm:** Develop and maintain scalable operating processes that improve visibility, accountability, and consistency across sales segments and geographic regions. - **Sales Productivity Optimization:** Identify opportunities to improve sales coverage, accelerate ramp-up times, and strengthen collaboration with solution engineering and specialized sales teams to increase commercial effectiveness. - **AI and Automation Strategy:** Drive the adoption of AI-powered tools and workflows across forecasting, pipeline management, and sales execution. Help sales managers reinvest time saved through automation into coaching, customer engagement, and revenue generation. - **Cross-Functional Collaboration:** Work closely with Sales, Revenue Operations, GTM Systems, Finance, and Enablement to align priorities, improve processes, and equip sales teams with the tools and insights required to succeed. - **Team Leadership and Development:** Recruit, lead, coach, and develop a high-performing global field sales operations team, establishing clear expectations, performance goals, and professional development opportunities. - **Performance Analysis and Reporting:** Deliver reliable forecasts, executive-ready reporting, and strategic recommendations that support leadership decisions, resource allocation, and long-term growth. - **Continuous Improvement:** Evaluate sales processes and operational practices to identify inefficiencies, implement scalable solutions, and strengthen execution as the organization grows internationally. ## Requirements - **Professional Experience:** At least 8 years of experience in Sales Operations, Revenue Operations, or Sales Strategy and Operations within B2B software or related technology environments, including at least 3 years of team leadership experience. - **Sales Operations Expertise:** Extensive knowledge of sales forecasting, pipeline management, sales processes, and operating rhythms across multiple customer segments. - **Strategic Planning:** Demonstrated experience leading annual planning cycles, territory design, quota setting, capacity modeling, and in-year adjustments. - **Global Sales Experience:** Experience supporting sales organizations across multiple geographic regions, including Europe, the Middle East, and Africa (EMEA). - **Leadership and Team Development:** Proven ability to hire, develop, and coach high-performing Sales or Revenue Operations professionals while fostering accountability and continuous improvement. - **Executive Stakeholder Management:** Strong communication and relationship-building skills, with the ability to influence senior Sales leaders, navigate competing priorities, and drive decisions using data and sound judgment. - **Analytical and Problem-Solving Skills:** Strong analytical capabilities and a hands-on approach to building models, interpreting performance data, and translating insights into practical business recommendations. - **Technology and AI Proficiency:** Experience using Salesforce and AI-powered tools to improve forecasting, pipeline visibility, sales execution, or overall productivity. - **Operational Excellence:** Ability to establish repeatable processes, develop clear performance standards, and build scalable operating models for a growing global sales organization. - **Strategic Mindset and Adaptability:** Comfortable balancing long-term planning with hands-on execution in a fast-paced environment characterized by evolving priorities and organizational change. - **AI-First Approach:** Enthusiasm for adopting emerging technologies, identifying automation opportunities, and helping teams integrate AI into their daily workflows to improve efficiency and business outcomes. - **Communication and Collaboration:** Ability to build trust across teams, communicate complex information clearly, and align stakeholders around shared goals. - **Location and Travel:** Must be based in Canada and able to work remotely. Occasional travel is required for leadership meetings, team gatherings, and customer events, averaging approximately once per month. In-person onboarding for go-to-market roles takes place in Toronto. ## Benefits - **Competitive compensation:** Annual base salary ranging from **CAD $160,000 to CAD $220,000**, depending on experience, expertise, and qualifications. - **Equity compensation:** Eligibility for an equity grant, offering an opportunity to participate in long-term company growth. - **Performance incentives:** Participation in applicable incentive programs, depending on role eligibility. - **Comprehensive healthcare:** Access to health, dental, and other employee benefits. - **Retirement savings:** Retirement savings plan with employer matching through a registered retirement savings plan (RRSP) program. - **Generous paid time off:** Flexible paid time off to support personal well-being and work-life balance. - **Parental benefits:** Maternity and parental leave top-up programs. - **Remote-first work environment:** Flexibility to work remotely from within Canada, supported by a culture designed for distributed teams. - **Professional development:** Opportunities to develop leadership capabilities, explore AI-powered tools, and contribute to innovative operational strategies. - **Employee recognition:** Peer-to-peer recognition programs that celebrate contributions and achievements. - **Community involvement:** Paid volunteer days to support charitable causes and community initiatives. - **Employee perks:** Access to a complimentary account for the company's password management product. - **Collaborative culture:** A people-first environment that values transparency, curiosity, feedback, inclusion, and continuous improvement. - **Team engagement:** Opportunities to connect with colleagues through department-wide gatherings, quarterly meetings, and company events. - **Inclusive workplace:** A commitment to equal opportunity, accessibility, and a supportive environment where individuals from diverse backgrounds can thrive.