Director, Global Operations Excellence

Job description

**Why Sony Interactive Entertainment?** Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. **Role overview:** The **Director, Global Operations Excellence** will be responsible for leading Operational Excellence, standardisation, transformation, and continuous improvement across the Sony Interactive Entertainment global supply chain. Working in a fast-paced, highly collaborative environment, this senior leader will oversee a team of Lean experts and Operational Excellence business standardisation specialists, ensuring SIE Operations continues to improve service quality, reduce waste, increase efficiency, and deliver consistent, high-performing operational practices across all regions. Reporting into Global Operations, this role will act as a key transformation leader across the Operations division, partnering with Logistics, Warehousing, Planning, Transportation, Finance, Procurement, Commercial, D2C, Customer Service, and regional Operations teams to drive measurable improvements across cost, service, process maturity, and customer experience. **What you’ll be doing:** - Lead the global Operations Excellence agenda for SIE, defining and executing a transformation roadmap focused on standardisation, Lean capability, service partner development, and continuous improvement. - Oversee the Operations Lean Kaizen Office, driving Lean transformation activities across operational functions, including Kaizen events, value stream mapping, Gemba practices, waste reduction, cost improvement, and operational performance improvement. - Lead the development of global operational standards, ensuring SIE delivers a consistent, high-quality service experience to customers, retailers, commercial partners, and internal stakeholders across all markets. - Act as the central point for translating commercial, customer, and business requirements into operational solutions, ensuring requests are clearly assessed, prioritized, and converted into realistic delivery plans. - Lead global service partner development, including strategic tender activity, performance improvement, and commercial governance across warehousing 3PLs, control tower 4PLs, transportation partners, and other key Operations service providers. - Oversee centralised budgetary analysis across Operations, supporting visibility, control, and governance of OPEX and CAPEX activities across the global supply chain. - Generate data-driven insights into operational performance, ways of working, service quality, cost drivers, and customer impact, using these insights to shape strategic and continuous improvement initiatives. **Key areas of focus:** Service Partner Development - Lead global Operations tender activity across key warehousing 3PL, control tower 4PL, transportation, and logistics service partners. - Partner with Procurement, Finance, Legal, and regional Operations teams to ensure tender processes are commercially robust and operationally aligned. - Support service partner strategy, performance management, governance, and continuous improvement. - Provide budgetary oversight and centralised analysis of OPEX and CAPEX spend across Operations. - Identify opportunities to improve partner performance, cost efficiency, service delivery, and operational scalability. Lean Transformation: Operations Lean Kaizen Office - Lead the Operations Lean Kaizen Office as the centre of excellence for Lean transformation across SIE Operations. - Drive Lean continuous improvement activities across all operational areas. - Support weekly and monthly S&OE practices, ensuring continuous improvement is embedded into operational routines and decision-making. - Lead and support Kaizen events, value stream mapping, Gemba walks, process diagnostics, and waste reduction initiatives. - Deliver measurable improvements in efficiency, cost, service quality, process flow, and operational performance. - Build Lean capability across teams through coaching, standards, tools, and practical application. Distribution Excellence - Oversee global operational standardisation across distribution, warehousing, transportation, and fulfilment practices. - Ensure SIE delivers one consistent, high level of operational service excellence to its global customer base. - Develop data-driven insights into how operational practices impact customers, commercial outcomes, cost, and service performance. - Act as the central funnel point for commercial and customer requests, translating business needs into operational realities. - Identify global best practices and scale them across regions, partners, and operational functions. - Establish performance metrics, governance forums, and improvement roadmaps to drive accountability and progress. **What we’re looking for:** - 15+ years’ experience in Operations, Supply Chain, Logistics, Operational Excellence, Lean Transformation, or a related global leadership role. - Proven experience leading Operational Excellence, Lean, continuous improvement, or business transformation programs. - Strong understanding of global supply chain operations, including warehousing, transportation, distribution, 3PL/4PL management, and operational governance. - Experience leading or supporting global tenders, service partner development, and supplier performance improvement. - Strong financial acumen, with experience overseeing or analyzing OPEX, CAPEX, cost performance, and budgetary controls. - Demonstrated experience with Lean tools and methodologies, including Kaizen, value stream mapping, Gemba, standard work, waste reduction, and continuous improvement routines. - Strong ability to translate commercial and customer requirements into operational plans and scalable processes. - Excellent leadership skills, with experience managing high-performing teams of specialists or transformation experts. - Strong analytical capability, with the ability to turn operational data into strategic insight and measurable improvement. - Excellent stakeholder management skills across Operations, Finance, Procurement, Commercial, Customer Service, and regional leadership teams. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our [Candidate Privacy Notice](https://www.playstation.com/legal/careers-privacy-notice/) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. **Equal Opportunity Statement:** *Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.* *We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.* *Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.*