Director, Global Partner Program Design & Scale

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. ## Role We are looking for a Director, Global Partner Program Design & Scale to join our Channel and Alliances team. Reporting to the global head of Partner Programs, you will lead the design, development, launch, and scaling of Zscaler's priority partner programs and go-to-market initiatives. Working with global program and route-to-market owners, you will turn strategic priorities into complete, repeatable programs and lead a regional program team to drive activation, adoption, and continuous improvement worldwide **What you'll do (Role Expectations)** - Lead Partner Program Design & Development: Translate growth opportunities and field needs into partner programs, offers, and repeatable sales plays. Own a focused portfolio from business case and design through pilot and launch, with clear outcomes, investment requirements, accountable owners, and decision gates. - Evolve Program Architecture & Partner Experience: Work with global program and route-to-market owners to develop reusable frameworks for partner participation, benefits, commercial models, capabilities, and lifecycle journeys. Align common standards with route-specific needs and clearly defined policy, process, and ownership boundaries. - Orchestrate End-to-End Launch Readiness: Align Product, Pricing, Finance, Legal, Sales, Marketing, Partner Engineering, Services, Enablement, and Operations around complete launch packages. Resolve design tradeoffs and dependencies across offers, economics, systems, reporting, communications, and enablement, while functional owners retain accountability for their deliverables and approvals. - Lead Regional Activation & Scale: Build, manage, and develop the Regional Partner Programs team across Americas, EMEA, and APJ. Set priorities, launch standards, and adoption targets; coach regional leaders to localize approved programs, mobilize theater stakeholders, inspect execution, and escalate systemic blockers. - Measure, Improve & Transition Programs: Measure launch speed, adoption, partner readiness, field productivity, partner experience, and business contribution. Use pilot results and regional feedback to refine designs, reduce manual work and recurring exceptions, and transition proven programs to named steady-state owners with clear documentation and governance ## Who You Are (Success Profile) - You thrive in ambiguity: You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner: Your passion for the mission fuels your bias for action - You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level global strategy and getting into the detailed, hands-on execution of program playbooks - You are a problem-solver: You love running towards challenges because you are laser-focused on finding the solution, knowing that solving the hard, complex program trade-offs and economics delivers the biggest global impact. - You are a high-trust collaborator: You are ambitious for the team, not just yourself - You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust across global functions. - You are a learner: You have a true growth mindset and are obsessed with your own development, actively seeking regional and partner feedback to continuously optimize our scaling frameworks and become a stronger teammate ## What We're Looking for (Minimum Qualifications) - 12+ years of experience in partner programs, partner ecosystems, go-to-market strategy, commercial strategy, business transformation, or a related operating role. - Proven success designing, launching, and scaling complex partner programs across multiple regions, with measurable adoption and business outcomes. - Strong understanding of multiple partner routes to market, such as reseller, distribution, MSSP, GSI, services, cloud, marketplace, or technology alliances, including partner economics and commercial models. - Experience leading and developing teams while managing a portfolio of cross-functional programs, competing priorities, resource tradeoffs, and regional execution. - Strong commercial judgment and executive communication, with the ability to translate ambiguous business requirements into practical program designs and drive decisions across functions without direct authority ## What Will Make You Stand Out (Preferred Qualifications) - Experience in cybersecurity, enterprise software, SaaS, cloud, or another complex global B2B technology environment. - Demonstrated depth in global partner program architecture, partner experience and capability design, pricing and packaging, or partner-led services. - A hands-on record of building reusable playbooks and scalable processes, using automation, performance data, and field feedback to reduce friction and sustain adoption after launch. #LI-Americas #LI- JK1 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $200,000—$250,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits [here](https://www.zscaler.com/candidate-resource-hub). By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. *See more information by clicking on the* [*Know Your Rights: Workplace Discrimination is Illegal*](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) *link.* Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.