Director, Global Programs

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. Team: Global Solutions COE Reports to: VP/SVP, Solutions ## About the Role The Director, Global Programs leads a set of specialized teams that support Solutions Consulting globally: Value Consulting, Proposal Writing, Program Management, and Partnership Solutions. This is a broad operating leadership role — you'll manage a team of managers and individual leads spanning multiple disciplines and regions (AMER, EMEA, APAC), ensuring each function scales in lockstep with the business and delivers consistent, high-quality support to the field. You'll balance hands-on people leadership with program-level thinking: setting priorities across four distinct teams, resolving cross-functional dependencies, and reporting on the collective impact of these programs to Solutions leadership. ## Key Responsibilities \* Team Leadership: Lead a global team of managers and individual contributors across Value Consulting, Proposal Writing, Program Management, and Partnership Solutions, including hiring, coaching, and performance management. \* Value Consulting Oversight: Guide the Lead and Senior Value Consultants who build the business case and ROI narrative for enterprise deals, ensuring consistent methodology and quality across regions. \* Proposal & RFP Strategy: Oversee the Proposal Writing function, ensuring RFP and proposal responses are timely, accurate, and consistently reflect Braze's positioning across regions. \* Program Management: Direct program management resourcing and process for cross-functional initiatives, ensuring the team has visibility, structure, and reporting cadence across the broader Solutions org. \* Partnership Solutions: Oversee the Partnership Solutions team and its regional Global Strategic Partnership (GSP) Solutions Consultant leads (AMER, EMEA, APAC), ensuring partner-sourced and partner-influenced deals get consistent technical and consultative support. \* Cross-Functional Alignment: Partner with Sales, Solutions Consulting, PMM, and Partnerships leadership to align priorities, staffing, and process across all four teams. \* Operating Cadence & Reporting: Establish metrics and reporting rhythms (e.g., proposal turnaround, deal support coverage, partner-sourced pipeline impact) to demonstrate program value to executive leadership. \* Scaling & Structure: Design the org structure and hiring plan needed to support next-stage growth across each function, including new regional coverage as needed. ## Required Qualifications & Experience \* 8+ years in Solutions Consulting, program/business operations, or a related client-facing function within B2B SaaS, including 4+ years managing managers or multi-team organizations. \* Experience leading diverse, cross-functional teams (e.g., value consulting, proposal/RFP, program management, partnerships) toward a shared operating rhythm. \* Strong program management fundamentals: prioritization across competing initiatives, resourcing, and executive-level reporting. \* Familiarity with value engineering/ROI methodology and enterprise RFP processes is a strong plus. \* Experience supporting or partnering with a Partnerships/Alliances function, including partner-sourced deal motions, is a plus. \* Proven ability to operate across time zones and regions (AMER, EMEA, APAC), with a track record of building consistent global process. \* Excellent communication and stakeholder management skills, with comfort presenting to senior/executive leadership. \* Comfortable with ambiguity; able to build and refine team structure, process, and metrics from the ground up. For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $138,000 and $196,000/year, with an expected On Target Earnings (OTE) between $166,000 and $237,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. #LI-Hybrid **WHAT WE OFFER** *Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country* [*here*](https://www.braze.com/company/careers/how-we-hire#benefit-section)*. More details on benefits plans will be provided if you receive an offer of employment.* From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® **ABOUT BRAZE**Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. **BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER** At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you *you*. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. **OUR AI-POWERED BRAZE RECRUITMENT PROCESS** At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision. Please contact us at [talentdata.privacy@braze.com](mailto:talentdata.privacy@braze.com) for any requests or find out more about our hiring process, check out [this page](https://www.braze.com/company/careers/how-we-hire). **Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)** Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at [talentdata.privacy@braze.com](mailto:talentdata.privacy@braze.com) promptly after applying. A summary of the most recent bias audit results for such tool is available [here](https://www.braze.com/company/legal/bias-audit-candidates)*. Please see our [Candidate Privacy Policy](https://www.braze.com/company/legal/privacy-policy-job-candidates) for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.*