Director, Global Sales Operations

Job description

About Ingredion: Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. Position Title: Director, Global Sales Operations Location: Bridgewater NJ / Westchester Ill. / or Mexico City / Guadalajara Workplace type: Hybrid/ On Site As Director, Global Sales Operations , you will be accountable for developing and implementing strategies that optimize Ingredion’s global sales processes, tools, and ultimately performance, ensuring measurable business results. You will be responsible for establishing standard governance frameworks for forecasting, pipeline management, and operational standards in consideration of regional requirements. Partnering closely with regional Sales Excellence Leaders, you will drive efficiency and growth through consistent processes and capability development. Key responsibilities include assessing sales teams and managers, identifying gaps, and implementing targeted development programs. You will also oversee process design, technology solutions, and training initiatives, while leveraging CRM analytics to deliver actionable insights on opportunities, pipeline health, and performance trends. This role report to the Senior Director, Commercial Capabilities Development, Customer Experience and Solution Selling, and is directly supported by a Senior Manager, Sales Excellence Program Development​. What you will do: Strategic Leadership & Governance – Define and implement Sales Operations and Sales Excellence strategy and global roadmap, aligned with corporate objectives. Establish governance frameworks for forecasting, pipeline management, and sales processes which drive global standardization while enabling regional execution. Operational Excellence, Analytics & Insights – Oversee CRM and sales technology adoption; ensure data integrity and reporting accuracy whilst standardizing reporting. Deliver actionable insights on revenue performance, pipeline health, and sales cycle efficiency, leveraging CRM analytics to identify opportunities and performance trends. Lead global initiatives for territory planning, quota setting, and incentive design while continuously evaluating and refining processes to meet evolving business needs. Ensuring systems and processes run smoothly within our sales organization to deliver the best customer experience measured through our customer surveys. Skill Assessment & Capability Building – Manage the annual assessment of sales teams and managers to identify skill gaps. Research and adopt industry best practices in sales methodologies and tools, coordinating with regional Sales Excellence leads to create and deliver targeted development programs and performance management systems. Provide ongoing multilevel sales (managers and sellers) professional development through workshops and e-learning. Collaboration - Act as the central coordination point for regional Sales Excellence Leaders, driving best practice and Sales Excellence standardization across Ingredion. Facilitate knowledge sharing and best practices across regions. Align operational processes with Finance, Marketing, and HR What you will bring: Demonstrated experience in field sales and sales leadership, preferably in the ingredients or related industry In-depth understanding of CRM systems and how best to leverage them to drive sales performance Strong analytical mindset with experience in leveraging data to assess and develop targeted sales development programs to drive best in class sales execution Experienced in working with CRM systems, ideally SFDC Skilled in planning, executing, and overseeing projects across regions and with competing priorities Excellent communication and influencing skills, able to work across regions collaborating with key stakeholders to ensure regional applicability of standard global processes, systems and programs Thought leadership across sales and sales operations, coupled with a continuous improvement mindset English fluency, both written and spoken We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect. Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs. Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey. Relocation Available: Yes, Within Country Pay Range: $181,400.00-$241,866.67 Annual This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any). Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus. Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.