Director, Growth Operations

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people. As the Director of Growth Operations, you will sit at the center of Virta's growth engine, overseeing the execution of multi-channel campaigns that reach millions of potential members. This role offers a unique opportunity to blend high-level strategy with operational excellence, partnering directly with leaders of Finance, Client Growth, Content, and Lifecycle to scale our impact. You will be the architect of our marketing "Operating System," ensuring that our mission to reverse metabolic disease is supported by world-class demand forecasting and flawless execution. # Responsibilities - Lead S&OP forecasting and demand signal modeling to align member growth with capacity. - Oversee end-to-end execution of millions of monthly marketing touchpoints across email, direct mail, and SMS. - Build and maintain the marketing "Operating System" to standardize campaign playbooks, pull opportunistic levers, and manage cross-functional guardrails. - Manage vendor partnerships and marketing infrastructure to optimize cost-per-touchpoint and scale output cost-effectively. - Directly lead and coach the Growth Operations team while guiding dedicated analytics resources. # 90 Day Plan Within your first 90 days at Virta, we expect you will do the following: - Audit current campaign execution workflows and identify immediate opportunities for process standardization. - Review and optimize S&OP forecasting models in collaboration with Finance and Analytics. - Establish baseline operational metrics for cost-per-touchpoint and campaign QA accuracy. - Align with GM (client) and Innovation (Content/Lifecycle) teams on the core "standard menu" of repeatable campaign plays, as well as the need for custom and opportunistic sends. # Must-Haves - 8-10+ years of experience in Growth/Marketing Operations or S&OP planning, ideally in health tech or B2B2C. - Advanced mastery of forecasting and analytical modeling using tools like Looker, Sheets, and Salesforce. - Strong grasp of ESP systems like Braze (ours), or Iterable, Hubspot, etc. - Proven track record of executing complex, multi-channel marketing campaigns with absolute precision at scale. - Expertise in turning chaotic workflows into standardized playbooks and managing cross-functional boundaries. - Successfully designed and implemented repeatable AI-enabled workflows that address team bottlenecks and improve efficiency - Technical understanding of data flows and ingestion pipelines, including CDPs that support robust targeting and segmentation. # Values-driven culture Virta’s company values drive our culture, so you’ll do well if: - You put **people first** and take care of yourself, your peers, and our patients equally - You have a strong sense of **ownership** and take initiative while empowering others to do the same - You prioritize positive **impact** over busy work - You have **no ego** and understand that everyone has something to bring to the table regardless of experience - You appreciate **transparency** and promote trust and empowerment through open access of information - You are **evidence-based** and prioritize data and science over seniority or dogma - You **take risks and rapidly iterate** Is this role not quite what you're looking for? [Join our Talent Community](https://jobs.ashbyhq.com/virtahealth/form/talent-community-form) and [follow us on Linkedin](https://www.linkedin.com/company/virta-health) to stay connected! *Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $170,000 to $205,000. Information about Virta’s benefits is on our Careers page at:* [*](https://www.virtahealth.com/careers)*.* *As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.* *As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.* *Clinical roles: We currently **do not hire** in the following states: AK, HI, RI* *Corporate roles: We currently **do not hire** in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.* *Virta uses Ashby as its applicant tracking system, which incorporates AI-powered tools (provided by OpenAI, AWS, and Google Gemini) in certain aspects of the recruiting process, including application review, candidate screening, and interview note taking; your data is not used to train AI models, and all final hiring decisions are made by Virta Health personnel. For more information, see Ashby's AI Terms at* [*](https://www.ashbyhq.com/resources/terms-ai-features) *#LI-remote*