Director, Hospitality & Guest Experience

Job description

**About the Company** Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a "360-degree" dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world-class choreography, live music, and specialized technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering. Magic Mike Live is the flagship immersive production of Free Association Live (FA Live). FA Live is a next-generation live entertainment company, producing performances ranging from intimate immersive experiences to global touring spectacles. FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling. Bringing heart, humor, and world-class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be. **Job Title:** Director, Hospitality and Guest Experience **Location:** Las Vegas, NV **Department:** Front of House Operations **Reports To:** General Manager **Salary Range:** $90,000-$95,000 annually plus benefits (Medical, Dental, Vision, and 401K) **Position Summary:** At Magic Mike Live, the guest experience starts long before showtime —and doesn’t end at the Encore. We are looking for a highly visible, guest-obsessed operator who blends the instincts of a luxury hospitality leader with the pace and unpredictability of a nightlife-meets-theatre environment. Equal parts host, strategist, problem-solver and experience architect, the *Director, Hospitality and Guest Experience* is the pulse of the building on show nights ensuring every interaction - from bachelorette squads to VIPs - feels intentional, personal, and memorable. **Key Responsibilities:** **Operational Awareness & Venue Partnership** - Review daily sales and audience trends to anticipate house dynamics, adjusting staffing and priorities, as needed - Partner with venue and hotel teams on guest or staff related incidents, ensuring issues are handled quickly and professionally - Keep reporting clean, clear, and actionable **Leadership & Cross-Functional Alignment** - Keep real-time communication flowing between FOH, Stage Management, Security, Bar, Box Office, and other partners - Brief teams nightly to ensure everyone is clear, prepared and aligned - Serve as the central point of contact for real-time updates and guest-impacting issues - Calm under pressure, quick on your feet, and comfortable making decisions in the moment with poise **Guest Experience & Flow** - Work with the local and global teams to continuously shape and refine the end-to-end journey: arrival, seating, service, show interaction, and exit - Partner with Marketing, PR, and VIP teams to execute special requests and elevated experiences including purchased packages and surprise & delight moments - Handle guest escalations with confidence and empathy—knowing when to solve quietly and when to step in personally - Spot guest issues, friction and/or pain points early and before it becomes a guest issue **Qualifications:** - 7-10 years of leadership in an immersive entertainment environment, nightlife or interactive show setting - Excellent organizational skills and attention to detail - Ability to stand and move throughout the venue for extended periods (3-4+ hours) - Ability to lift 20-30 pounds, as needed - Comfortable working in a high-energy, nightclub style environment (flashing lights, loud music, noise and partial nudity, etc) - Ability to turn challenges into moments that guests remember for all the right reasons *Free Association Live Inc. is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*