Director, HR IGS

Job description

About Ingredion: Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. Location: Guadalajara Workplace type: Hybrid As a Director, HR IGS , you will lead Ingredion's global HR service delivery organization and drive the evolution of HR Operations through service excellence, process optimization, digital enablement, and continuous improvement. You will be responsible for delivering a world-class employee and manager experience while ensuring operational excellence, compliance, scalability, and alignment with Ingredion's business and people strategies. This role reports to the Vice President, Integrated Global Services (IGS) and leads a global team of HR Operations and Shared Services professionals across multiple regions. What you will do: Lead the global delivery of HR Operations and Shared Services, ensuring consistent, efficient, and compliant execution of employee lifecycle and payroll-related processes across all regions. Develop and execute the HR Service Delivery strategy in partnership with HR Business Partners, Centers of Excellence (COEs), Digital & Technology, Finance, and Global Services leadership. Drive operational excellence through process standardization, continuous improvement, automation, digitization, and simplification initiatives that enhance the employee and manager experience. Identify and implement opportunities to leverage technology, analytics, self-service capabilities, and emerging AI-enabled solutions to improve service efficiency, quality, and effectiveness. Establish and govern global service delivery performance through SLAs, KPIs, customer experience metrics, and robust governance processes. Ensure strong internal controls, payroll governance, data privacy, compliance, and risk management practices across all HR Operations activities. Lead, develop, and inspire a diverse global team, building capabilities that support current business priorities and future organizational needs. Manage strategic relationships with third-party providers and evaluate sourcing models that drive service quality, scalability, innovation, and cost effectiveness. Benchmark industry trends and best practices to continuously evolve Ingredion's HR service delivery model and position IGS as a strategic business enabler. What you will bring: Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field; Master's degree or MBA preferred. 15+ years of progressive HR leadership experience, including significant experience in HR Operations, HR Shared Services, Global Business Services (GBS), or HR Transformation environments. Proven track record leading global teams and large-scale transformation initiatives involving service delivery optimization, process improvement, automation, and organizational change. Strong expertise in payroll governance, employee lifecycle processes, HR operations, compliance, controls, and service management within multinational organizations. Experience implementing digital HR solutions and leveraging data, analytics, workflow technologies, automation, and AI-enabled tools to improve business and employee outcomes. Demonstrated ability to influence senior leaders, manage complex stakeholder environments, and drive enterprise-wide initiatives. Who you are: A strategic leader who connects HR service delivery priorities to broader business goals and organizational outcomes. A strong global people leader with experience managing geographically dispersed teams across cultures and regions. A continuous improvement champion who embraces innovation, process excellence, and operational discipline. A collaborative influencer who effectively partners across HR, Technology, Finance, Legal, and business functions. A data-driven decision maker with strong business, financial, and technology acumen. A forward-thinking leader who understands evolving workforce expectations and leverages digital capabilities to improve experience and productivity. Why Join Ingredion? Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy: Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, legal and emotional well-being Flexible Work Arrangements – We value flexibility to support you both professionally and personally Career Growth – Learning, training, and development opportunities, including tuition reimbursement. Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally Saving Fund – Supporting employees with strategic savings plans, where the company matches a portion of their savings. Profit Sharing – Rewarding all employees for their contributions by sharing a portion of the company's profits. Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey. Relocation Available: Yes, Within Country