Director, Human Resources

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Human Resources based in the United States.** The Director of Human Resources will lead the HR Operations function, shaping people strategy and delivering scalable HR solutions within a growing, multi-state organization. This senior leadership position oversees HR operations, compensation and benefits, HR business partnering, employee relations, and regulatory compliance. Working closely with executive leadership, the Director will drive organizational effectiveness, employee engagement, and continuous improvement across the employee lifecycle. The role combines strategic vision with hands-on operational leadership, leveraging workforce analytics, technology, and automation to enhance HR service delivery. The successful candidate will build and develop a high-performing HR team while fostering a collaborative, employee-focused culture. This is an exciting opportunity to influence organizational growth, strengthen people practices, and contribute to a dynamic telecommunications environment. ### Accountabilities - Define and execute the HR Operations strategy, ensuring alignment with organizational objectives, business priorities, and long-term workforce needs. - Lead and develop a multidisciplinary HR team spanning HR operations, business partnering, and employee relations. - Coach, mentor, and empower HR professionals and managers, fostering a collaborative, high-performing culture and developing leadership succession capabilities. - Oversee the HR operating model, including HR administration, service delivery, HRIS, technology, workforce analytics, and employee lifecycle processes. - Identify opportunities to streamline HR workflows through AI, automation, and technology adoption, ensuring responsible implementation and improved operational efficiency. - Lead compensation and benefits strategy and administration, including salary structures, market benchmarking, incentive programs, bonuses, health and welfare plans, and retirement benefits. - Manage relationships with benefits providers, brokers, and vendors, overseeing open enrollment, budgets, costs, and program effectiveness. - Partner with executives and business leaders to provide strategic HR guidance and data-driven recommendations that improve employee satisfaction, retention, and organizational performance. - Oversee HR business partner services, employee relations matters, workplace investigations, conflict resolution, and performance management support. - Ensure compliance with federal, state, and local employment laws across multiple states, including Washington, Oregon, Idaho, Montana, Arizona, Illinois, and future expansion markets. - Drive enterprise-wide people initiatives, including career development, leadership training, management development, and performance management programs. - Measure the effectiveness of HR programs and initiatives using workforce data, analytics, and relevant performance indicators. - Promote collaboration across departments and ensure consistent communication of HR policies, organizational initiatives, and company updates. - Lead organizational change initiatives and support evolving business needs through scalable HR processes and continuous improvement. - Maintain the highest standards of confidentiality, professionalism, and employee service. ## Requirements: - Bachelor's degree in Human Resources, Business Administration, or a related field. - At least 10 years of progressive HR experience, including HR operations, HR business partnering, or comparable leadership responsibilities. - At least 5 years of senior management experience leading managers and multidisciplinary teams within a similar industry or professional environment. - Minimum of 5 years of experience overseeing compensation and benefits programs, including plan administration, vendor management, and budget oversight. - Strong knowledge of federal, state, and local employment laws, with demonstrated experience managing compliance across multiple states. - Proven experience managing employee relations, including workplace investigations, conflict resolution, and complex employee matters. - Exceptional leadership, executive presence, strategic thinking, judgment, decision-making, and coaching abilities. - Strong project management and change management capabilities, with a track record of successfully leading complex HR initiatives. - Excellent analytical skills and experience leveraging workforce data to develop strategic recommendations and improve organizational outcomes. - Strong problem-solving skills, attention to detail, and the ability to follow through effectively on complex issues. - Demonstrated ability to maintain strict confidentiality and handle sensitive employee and business information appropriately. - Advanced Microsoft Office skills, particularly Excel, and experience with HRIS and workforce analytics platforms. - Excellent written and verbal communication skills, including the ability to influence stakeholders and present recommendations to executive leadership. - Ability to work independently, exercise sound judgment, and adapt to changing priorities in a fast-paced environment. - Strong commitment to customer service and building a responsive, employee-oriented HR function. - Current authorization to work in the United States for any employer; sponsorship is not available. Preferred Qualifications: - Professional HR certifications such as PHR, SPHR, SHRM-CP, or SHRM-SCP. - Experience working in a unionized environment, including labor relations and collective bargaining agreement administration. - Experience supporting mergers and acquisitions (M&A) and organizational integration. - Master's degree in Human Resources, Business Administration, or a related field. - Certified Compensation Professional (CCP) or Certified Employee Benefits Specialist (CEBS) certification. - Experience implementing HRIS platforms, AI solutions, or automation tools to improve HR processes and service delivery. - Previous experience in telecommunications or a rapidly growing, multi-state organization. ## Benefits: - Competitive salary: Annual base salary ranging from $139,400 to $190,000, depending on experience and qualifications. - Performance incentives: Target annual bonus and quarterly performance bonus opportunities. - Remote flexibility: Fully remote working arrangement. - Healthcare coverage: Medical, dental, and vision insurance. - Retirement planning: 401(k) retirement savings plan. - Flexible spending accounts: Support for eligible healthcare and related expenses. - Paid time off: Paid sick leave and vacation time. - Family support: Parental leave benefits. - Professional development: Training programs, career advancement opportunities, and education reimbursement. - Leadership impact: Opportunity to shape HR strategy, lead a multidisciplinary team, and influence organizational growth. - Collaborative environment: Work within a people-focused culture that values innovation, continuous improvement, trust, and employee empowerment.