Director, IFM & Workplace Experience

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves - The IFM Transformation Director serves as the strategic second-in-command to the IFM Director while leading comprehensive transformation initiatives across our integrated facilities management portfolio. This role combines executive-level operational leadership with program management expertise to drive innovation, standardization, and performance excellence across all facilities services. Key Responsibilities Strategic Leadership & Service Delivery Act as primary successor to the IFM Director, covering all major decision-making, stakeholder meetings, and operational oversight in their absence Manage delivery of facilities services to the regional portfolio in accordance with all agreed policies, procedures, and contract scope Develop and implement multi-year IFM strategy and annual management plans, ensuring alignment with corporate goals including sustainability and cost efficiency Serve as primary point of contact for clients, proactively developing relationships and ensuring exceptional service delivery Oversee large-scale IFM project budgets and manage vendor performance to agreed standards and contract compliance Transformation & Change Management Lead end-to-end transformation initiatives including technology implementation, global operating procedure standardization, and new maintenance model rollouts Serve as executive sponsor for new site launches, expansions, and major facility renovations Establish and enforce global best practices, Standard Operating Procedures (SOPs), and playbooks for consistent service delivery Drive innovative programs and processes that reduce operating costs and increase productivity Execute comprehensive change management plans ensuring successful adoption of new processes and systems Performance Management & Analytics Define, track, and report on critical IFM KPIs including uptime/availability, MTTR, CSAT, maintenance backlog, and cost per square foot Establish IFM data and analytics function to identify performance gaps, predict maintenance needs, and measure ROI Audit and refine SLAs with internal stakeholders and external vendors Conduct portfolio audits to ensure data integrity across all systems Deliver portfolio management reports and variance analysis as required Financial & Risk Management Achieve operational expenditure targets, manage budgets, and identify cost efficiencies and savings Lead annual budgeting and quarterly forecasting processes Develop and approve annual capital plans in collaboration with client representatives Proactively identify and manage operational, compliance, and financial risks across the property portfolio Ensure compliance within delegated financial and contractual authorities Team Leadership & Vendor Management Lead, manage, and develop professional teams of management-level staff across geographically dispersed locations Provide excellent onboarding, training, and team building while supporting performance excellence Manage strategic relationships with Tier 1 IFM partners and key suppliers Lead vendor contract procurement activities and support account-wide sourcing events Coordinate engagement with cross-functional teams including security, capital projects, and specialized services Operational Excellence Ensure compliance with all health, safety, environmental, and risk management policies Be accountable for delivery of moves, adds, changes, and small construction projects Support account-wide initiatives including compliance reviews, audits, and training programs Drive continuous improvement initiatives, benchmarking, and best practices implementation Maintain system reliability and improve consistency across the portfolio Required Qualifications Education & Experience Bachelor's Degree in Business Administration, Property Management, Operations Management, or related field Minimum 8 years experience in facilities management, property management, or related field Minimum 5 years experience managing diverse, management-level teams Proven track record managing complex, cross-functional transformation projects Core Competencies Executive Presence: Ability to influence executive-level stakeholders and lead large, geographically dispersed teams IFM Expertise: Deep technical and operational knowledge of hard and soft services, maintenance, space management, and building technologies Program Management: Experience managing simultaneous complex transformations and portfolio-level initiatives Data Literacy: Strong analytical skills and experience using CMMS, BI tools, and data analytics for decision-making Financial Acumen: Demonstrated finance management skills including budgeting, forecasting, and cost optimization Technology Proficiency: Advanced skills in information technology tools and platforms Communication Excellence: Outstanding relationship management, presentation, and stakeholder engagement abilities Key Attributes Strategic thinking with operational execution capabilities Change management expertise with proven adoption success Risk management and compliance focus Innovation mindset with continuous improvement orientation JLL core values alignment: Teamwork, Ethics, and Excellence This role offers the opportunity to shape the future of integrated facilities management while developing executive-level leadership capabilities in a dynamic, client-focused environment. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 192,000.00 – 250,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Mountain View, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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