Director II Carelon Account Management - CEO Maryland Market

Job description

Anticipated End Date: 2026-07-15 Position Title: Director II Carelon Account Management - CEO Maryland Market Job Description: Director II Carelon Account Management - CEO Maryland Market Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. The ideal candidate will reside in Maryland. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Director II Carelon Account Management - CEO for the Maryland Market is responsible for directing account management activities for a complex, high-profile state Behavioral Health Administrative Services Organization (ASO) contract. Owns the plan P&L, serves as the executive relationship leader for the client, and drives the strategic development of contract expansion, renewal, and value-added solutions. Develops a deep understanding of behavioral health market drivers, Medicaid regulatory changes, and client priorities to ensure operational excellence, contract performance, long-term client satisfaction, and achievement of annual retention and revenue goals How you will make an impact : Provides executive leadership and strategic direction for a complex state Medicaid behavioral health account, ensuring financial performance, operational excellence, contractual compliance, and achievement of profitability standards. Serves as the executive face of the client relationship by partnering with state leadership, clinical stakeholders, and internal matrix partners to deliver on contractual commitments, exceed service level agreements (SLAs), and achieve customer satisfaction goals. Collaborates with matrix leaders across clinical, operations, network, quality, finance, grievances & appeals, marketing, and product teams to drive accountability, execute strategic initiatives, identify contract expansion opportunities, and develop innovative behavioral health solutions that address evolving client and regulatory needs. Leads, hires, trains, coaches, counsels, develops, motivates, and evaluates direct reports while influencing a highly matrixed leadership team to foster a culture of accountability, collaboration, operational excellence, continuous improvement, and successful execution of strategic and client objectives. Minimum Requirements: Requires a BA/BS and a minimum of 8 years of professional/leadership experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experience: Extensive experience leading complex Medicaid behavioral health programs, Behavioral Health ASO contracts, managed care organizations, or public sector healthcare programs with executive client ownership preferred. Demonstrated success managing executive-level relationships with state Medicaid agencies, behavioral health authorities, public sector clients, or government stakeholders while serving as the primary client executive preferred. Proven experience leading highly matrixed organizations by influencing cross-functional leaders across clinical, operations, network management, quality, finance, and shared services without direct reporting authority preferred. Strong financial acumen with experience owning or influencing P&L performance, forecasting, budget management, contract financial performance, and delivering against operational KPIs, SLAs, and performance guarantees preferred. Demonstrated ability to identify, develop, and successfully execute contract expansion, regulatory-driven solutions, and strategic growth opportunities that increase client value and revenue while maintaining strong customer satisfaction preferred. Exceptional executive presence, communication, organizational, and change leadership skills with the ability to build trusted relationships, lead through ambiguity, drive accountability, and represent the organization with state agencies, provider organizations, and community stakeholders preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $165,144 to $247,716. Locations: Maryland In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws . * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Level: Director Workshift: 1st Shift (United States of America) Job Family: SLS > Sales - General Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration . NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.