Director, Information Technology Services

Overview: RMIT Vietnam is seeking a Director, Information Technology Services to join its senior executive leadership team. This is an exciting opportunity for a visionary technology leader to shape RMIT Vietnam’s digital future, drive enterprise-wide transformation, and lead a world-class IT ecosystem aligned with RMIT’s global digital strategy. The role will have a significant impact on the digital experience of students and staff, while championing technology innovation, governance, cyber security and regulatory excellence. WHY JOIN RMIT VIETNAM? At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment. Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile . WHAT WE OFFER Vietnamese candidates Competitive remuneration VND package for Vietnamese candidates. Annual Executive bonus Private Health insurance for you and your family, plus Personal Accident Insurance Expatriates Competitive remuneration package USD for expatriate candidates Relocation allowance package of US$11,000 Relocation flights from home location to Vietnam for candidate and direct dependents (if applicable) International repatriation flights for the staff and direct dependents at the end of their contract. School tuition fees for children to attend the K-12 program in Vietnam, up to US$20,000 per child or US$40,000 for two children per year. Premium private medical insurance for employee and immediate family, plus Personal Accident Insurance Dedicated support from Global Mobility Team to support with immigration and relocation to Vietnam. Other benefits Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays) Professional development and career advancement Access to state-of-the-art facilities and resources A vibrant and diverse campus life and more! POSITION SUMMARY The Director, Information Technology Services is a senior executive role responsible for the strategic direction, digital transformation and governance of RMIT Vietnam’s technology ecosystem. Reporting to the Deputy General Director, with an indirect reporting line to RMIT’s Melbourne-based Chief Information Officer (CIO), the role ensures technology infrastructure, services and enterprise applications are aligned with RMIT’s Global Digital Strategy and local priorities. The Director provides executive leadership across technology investment, capital planning, cybersecurity, regulatory compliance and strategic vendor partnerships. The role also chairs key technology governance forums, oversees major technology investments and acts as the ultimate governance authority for IT, ensuring effective risk management, service quality and clear accountability across project delivery and independent compliance functions. Key Accountabilities summary Infrastructure and Security Strategy Define the strategic architectural vision and technology infrastructure standards for RMIT Vietnam, sponsoring large-scale network modernization, data center virtualization, and cloud transition strategies (AWS/Azure). Act as the ultimate regional executive sponsor for cybersecurity, driving a 'Zero-Trust' security posture, overseeing regional risk tolerance, and ensuring alignment with RMIT Global CISO frameworks. Authorize major Capital Expenditure (CapEx) investments for multi-campus business continuity, emergency disaster recovery planning (BC/DR), and critical security infrastructure. Digital Student Experience and CSAT Standards Champion the long-term vision for an outstanding digital student experience, sponsoring the integration of smart campus technologies and advanced Audio-Visual (AV) capabilities in teaching, learning, and research spaces. Establish high-level Service Level Agreements (SLAs) and Customer Satisfaction (CSAT) standard metrics with executive academic and operational stakeholders, holding the AD accountable for operational SLA achievement. Capital Works Portfolio & Executive Engagement Sponsor the RMIT Vietnam technology capital project portfolio, chairing steering committees, and presenting high-value business cases to Melbourne Global ITS and Vietnam's Operations board to secure project funding. Cultivate strong, strategic relationships with executive stakeholders, university deans, and division heads to manage tech demand, prioritize initiatives, and align IT delivery with RMIT's 5-year global strategy. Enterprise Applications & Academic Systems Formulate and approve the enterprise application and core academic systems (SAMS, Canvas LMS, MyTimetable) roadmap, ensuring software localization and seamless integration with Melbourne-based systems. IT Governance, Compliance and & Service Excellence Establish the regional IT compliance framework, taking ultimate executive accountability for ensuring all technology operations, cloud storage, and personal data usage fully align with local Vietnamese laws (including the Cybersecurity Law and Personal Data Protection Decree - PDPD) and Australian tertiary regulations (TEQSA). Serve as the ultimate governance referee for the IT department, enforcing strict Segregation of Duties (SoD) to ensure that IT GRC and Service Quality Management (SQM) operate as an independent control gate over Project Delivery (PMO). Champion IT Service Management (ITSM) excellence and IT Asset Management (ITAM) policies, ensuring that independent auditing of hardware lifecycles, software license compliance, and strategic vendor performance is rigorously maintained. Key Selection Criteria Bachelor’s degree in computer science, Information Technology, Engineering, or Business Systems, complemented by an MBA or relevant Master’s degree. Advanced certifications (e.g., ITIL, PMP, CISM, or TOGAF) are highly desirable. Exceptional, proven ability to provide strategic technology vision and executive sponsorship for a complex IT department within a major multi-site international tertiary education or global corporate environment focusing on long-term technological roadmaps. Proven track record of developing and driving multi-year regional digital technology roadmaps, defining enterprise architecture standards, and aligning local technology execution with global digital transformation strategies. Demonstrated success working collaboratively with international executive teams to seamlessly align local technology services with global digital and technology strategies, acting as an authoritative counterpart to international C-suite leaders to co-design technology policy and standardized enterprise environments. Substantive experience in strategic technology investment planning, roadmap development, chairing capital steering committees, and securing executive funding (CapEx) for large-scale technology deployments Demonstrated leadership in strategic workforce planning and cultivating an inclusive, high-performing digital culture across geographically dispersed teams; proven capability in driving a 'dual-context' talent strategy that upskills local teams in global operating models while enabling international leaders to navigate regional enterprise environments. High level strategic knowledge of enterprise technology environments, spanning networks, cloud computing, convergent AV, virtualisation, learning management system and global Finance and Human Resources applications platforms. High-level capability to lead enterprise information security governance, direct university-wide digital risk management strategies, and deliver executive risk & audit reporting, and ensure institutional compliance with evolving national cybersecurity and data privacy regulations. More information is available in the Job Description . HOW TO APPLY To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process. Please note: This is a rolling recruitment process, and the position may close before the advertised closing date. We encourage candidates to apply early. Compliance Requirements All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit. English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (Academic) with a score of at least 7.0 with no competency less than 6.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines). Further guidance will be provided during the recruitment process. RMIT UNIVERSITY COMMITMENT RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working. IMPORTANT NOTICE: Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means. RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply. For any questions or support, feel free to reach out to our Talent Acquisition team at Applications Close: 27 thg 9 2026 11.59 pm RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.