Director, IT Vendor Management

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Director, IT Vendor Management to join our growing team in Daytona Beach, FL or Plano, TX! The Director of IT Vendor Management within the Office of the Chief Information Officer (OCIO) is responsible for establishing and leading the vendor management strategy, governance, and performance oversight for all technology suppliers. This role ensures that third-party relationships deliver maximum business value, minimize risk, and align with enterprise technology and financial objectives . The Director will oversee the full vendor lifecycle—from sourcing and contracting through performance management and renewal/exit—while partnering closely with IT, procurement, legal, finance, and business stakeholders. How You Will Contribute: Vendor Strategy & Governance Develop and execute a comprehensive IT vendor management strategy aligned with enterprise and technology priorities Work with sourcing to establish governance frameworks for vendor selection, onboarding, performance management, and offboarding Help define policies, standards, and controls to drive consistency Create a vendor segmentation model (strategic, preferred, tactical) to prioritize oversight and engagement Vendor Performance & Value Management Implement and oversee vendor performance management processes, including SLAs, KPIs, and scorecards Drive accountability for vendor outcomes, including delivery quality, service levels, and innovation contributions Ensure vendors deliver measurable business value, including cost optimization, productivity gains, and risk reduction Lead regular business reviews with key vendors to assess performance and identify improvement opportunities Contracting & Commercial Oversight Partner with procurement and legal teams to negotiate contracts, pricing, and terms Ensure contracts include appropriate service levels, penalties, security requirements, and exit provisions Optimize vendor spend through consolidation, renegotiation, and demand management strategies Provide financial oversight of vendor budgets, forecasts, and total cost of ownership Risk, Compliance & Security Ensure vendors comply with enterprise risk management, cybersecurity, and regulatory requirements Partner with information security and risk teams to conduct due diligence and ongoing risk assessments Monitor and mitigate third-party risks, including operational, financial, and reputational exposure Maintain vendor continuity and contingency planning Stakeholder Engagement Act as a strategic advisor to IT and business leaders on vendor-related decisions and opportunities Provide transparency into vendor performance, risk, and financial impacts Align vendor capabilities with business needs and technology roadmaps Facilitate cross-functional collaboration between IT, procurement, legal, and finance Process Improvement & Capability Building Establish tools, systems, and automation to improve vendor tracking, reporting, and insights Drive continuous improvement in vendor management processes and maturity Build and lead a high-performing vendor management team Support integration of vendors and contracts through acquisitions and organizational changes Skills & Experience to B e Successful: Required: 10+ years of experience in IT, sourcing, vendor management, or procurement 5+ years of leadership experience managing vendor management or strategic sourcing teams Proven track record managing large, complex vendor portfolios with significant spend Experience in decentralized or multi-entity organizations (preferred: insurance, financial services, or similar industries) Strong experience in contract negotiation and vendor performance management Bachelor’s degree in Business Administration , Information Systems or related field. Strong executive presence with the ability to influence senior stakeholders. Ability to translate vendor performance into business value and risk implications Strong financial acumen and cost optimization mindset Ability to operate effectively in a fast-paced, evolving environment Ability to lead and manage both on-site and virtual teams globally Ability to work independently, with limited required direction and guidance. Analytical and Problem-Solving Skills Experience working in complex, matrixed, or regulated enterprise environments. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.