Director, Learning

Job description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Director, Learning. The Director, Learning will be responsible for the strategic planning, design, execution, and evaluation of all learning and development initiatives at Fairmont Southampton. This role ensures that colleagues (at all levels) have access to high-quality training, career development pathways, and professional growth opportunities while fostering a culture of continuous learning and service excellence consistent with Fairmont and Accor standards. Key Responsibilities Learning Strategy & Organizational Development Develop and execute the resort’s Learning & Development strategy in alignment with the People & Culture and business objectives. Conduct annual and ongoing Learning Needs Analyses (LNA) to identify gaps, opportunities, and department-specific training requirements. Build a structured annual learning plan covering mandatory, brand, operational, service, leadership, and compliance training. Partner with department heads to integrate learning goals into their departmental strategies. Training Program Design & Delivery Design, develop, and deliver impactful training programs using blended learning methods (classroom, on-the-job, e-learning, coaching). Facilitate Fairmont and Accor brand-standard programs, including service culture, Safety, Guest Experience, and orientation. Create training materials, SOP guides, presentations, and digital learning content tailored to hotel needs. Ensure that all programs support luxury-service standards and drive continuous improvement in performance and guest satisfaction. Onboarding & Colleague Experience Lead all aspects of the new-hire onboarding experience, ensuring an inspiring introduction to Fairmont Southampton and Accor culture. Develop and deliver Orientation and other early-tenure programs to enhance engagement, performance, and retention. Maintain accurate training records, compliance reporting, and LMS systems to ensure alignment with audit and brand standards. Leadership & Talent Development Support leadership capability through tailored programs, coaching, workshops, and skills-focused development sessions. Develop succession plans and career-pathing tools in partnership with Talent & Culture leadership. Provide coaching and mentoring to supervisors and managers to cultivate a learning-focused leadership culture. Evaluation, Continuous Improvement & Compliance Implement evaluation tools to measure training effectiveness, learning outcomes, and overall impact on colleague performance. Monitor compliance training to ensure all regulatory, brand, and safety requirements are met. Continuously improve learning programs based on feedback, performance trends, guest insights, and operational needs. Stay current with industry best practices, adult-learning techniques, and Accor’s global learning offerings. Partnerships & External Relations Maintain partnerships with Bermuda College, Workforce Development, and other local institutions to support career development initiatives. Liaise with approved training vendors to source specialized workshops or certifications when needed. Represent the hotel at community events, career fairs, and workforce development initiatives when relevant. Work with other hotel departments to ensure that the learning and development strategy is aligned with the hotel's overall goals and objectives. What will you bring to this role? To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: · Experience 10+ years of progressive experience in Learning & Development, Talent Development, Training, or HR — ideally within luxury hospitality or service-driven industries. Proven ability to design training content, facilitate workshops, and manage property-wide learning initiatives. Education Bachelor’s degree in Human Resources, Organizational Development, Education, Business Administration, Hospitality Management, or a related field. Professional certifications in L&D (e.g., CPLP, ATD, CIPD, Coaching Certifications, Instructional Design) are considered strong assets. Competencies, Knowledge & Skills Expert knowledge of adult-learning principles, instructional design, and facilitation. Strong presentation and communication skills, with the ability to engage audiences at all levels. Excellent organization, time management, and project-planning abilities. High emotional intelligence and the ability to influence without authority. Proficiency with Microsoft Office, LMS platforms, and digital learning tools. Strong strategic thinking, data-driven decision making, and ability to link learning to business outcomes. Personal Attributes, Culture & Values Inspiring, dynamic, and passionate about helping others grow. Collaborative and approachable, with strong relationship-building skills. Adaptable and thrives in a fast-paced, evolving environment. Detail-oriented, proactive, and committed to service excellence. Upholds the values of inclusivity, respect, and professionalism. Circumstances Flexibility to work non-standard hours when required (e.g., for orientation, peak season, or department training needs). Willingness to participate in events, colleague activities, and resort-wide initiatives. Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property. What’s in it for you? As part of Accor , a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy: Opportunities for growth and development , mentorship, and international mobility Health insurance , retirement savings plans , and comprehensive wellness programs Worldwide travel discounts and preferred rates across the Accor portfolio A supportive, inclusive culture grounded in respect , teamwork , and professional development Start your journey with us today and explore the possibilities! #BeLimitless Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity: We build trust through mutual respect and being authentic. Your team and working environment: Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service. Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment. Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. About Fairmont Southampton Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality. Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.