Director, License Assurance

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, License Assurance based in the United States.** We are seeking an experienced and strategic leader to build and scale a global software license assurance and compliance program. In this role, you will oversee audit operations, ensuring customers' software usage aligns with contractual licensing terms and entitlements. You will lead a global team, establish risk-based audit strategies, and implement scalable, data-driven processes that improve compliance and deliver measurable business results. Working closely with Sales, Finance, Legal, Product, and Customer Success, you will drive cross-functional collaboration and effective resolution of licensing discrepancies. You will also optimize CRM systems, reporting frameworks, and audit workflows to enhance operational efficiency and visibility. This remote leadership opportunity is ideal for a hands-on professional who combines deep software licensing expertise with strong people management and a continuous improvement mindset. ### Accountabilities - Lead and develop the global team: Manage team structure, capacity planning, hiring, onboarding, coaching, performance management, and quality standards while aligning productivity targets with business priorities and commercial objectives. - Own the license assurance program: Establish governance, audit methodologies, risk-based customer prioritization, coverage strategies, performance expectations, and success metrics to ensure systematic and proactive audit execution. - Manage the end-to-end audit lifecycle: Oversee the process from intake and prioritization through customer engagement, entitlement validation, documentation of findings, stakeholder handoffs, escalation, and resolution. - Ensure licensing compliance: Establish consistent standards for assessing software usage against contractual terms, including volume commitments, permitted use cases, deployment and redistribution rights, royalty obligations, reporting requirements, and historical licensing agreements. - Optimize systems and workflows: Define business requirements for Salesforce and related systems, partnering with technical and operational teams to improve data quality, workflow automation, controls, reporting accuracy, and process efficiency. - Monitor performance and report results: Track capacity, audit throughput, aging, quality, pipeline generation, bookings contribution, and key risks. Present regular updates to leadership on operational performance, resource requirements, and business impact. - Coordinate cross-functional resolution: Ensure audit findings and customer communications are accurate, professional, and well documented. Coordinate with Sales, Customer Success, Finance, Legal, Product, and other stakeholders to resolve commercial, contractual, and financial issues. - Establish operational accountability: Implement regular reviews of team productivity, audit progress, outstanding cases, quality standards, commercial handoffs, data completeness, and downstream outcomes. - Expand audit capabilities: Extend the program across additional product lines and acquired businesses, leveraging royalty workflows, customer-submitted usage reports, telemetry, and other available data sources to identify potential licensing discrepancies. ## Requirements - Education: Bachelor's degree required; an advanced degree or relevant professional certification is an advantage. - Professional experience: At least 10 years of experience in software or technology, including progressively responsible work in license auditing, license assurance, intellectual property or licensing operations, or a closely related audit or compliance function. - Leadership experience: At least five years in a management role, with demonstrated success leading teams, establishing performance expectations, managing workloads, and improving operational<