Director, Market Access & Custom Analytics, Korea

Job description

Primary Function of Position This individual will lead Intuitive’s customer-facing strategic consulting and analytics function in Korea, partnering with hospital executives, service-line leaders, administrators, and surgeons to identify growth opportunities, improve operational performance, optimize robotic surgery programs, and expand patient access through data-driven insights and structured problem-solving. The Director will leverage advanced analytics, healthcare expertise, business strategy, and change management methodologies to help customers address complex clinical, operational, and financial challenges and achieve sustainable program growth. Internally, the Director will serve as a trusted commercial advisor and strategic partner, collaborating closely with sales, marketing, professional education, program services, clinical affairs, and other cross-functional stakeholders. Success in this role requires strong consulting capabilities, executive communication skills, quantitative analysis, project leadership, and the ability to influence decision-making at all levels of healthcare organizations. Roles & Responsibilities: Lead customer engagements using structured problem-solving methodologies to address strategic, operational, clinical, and business challenges. Serve as a trusted advisor to hospital executives, robotic surgery program leaders, and healthcare administrators. Develop clinical, operational, financial, and market insights that inform strategic decision-making and drive measurable customer outcomes. Conduct current-state assessments, benchmark analyses, and opportunity assessments to identify growth and performance improvement opportunities. Deliver executive-level recommendations supported by quantitative analysis, industry best practices, and customer-specific data. Partner with customers to optimize robotic surgery program performance, improve operational efficiency, accelerate adoption, and support sustainable growth. Identify and disseminate regional best practices and success models to strengthen peer-to-peer learning and customer development programs. Establish a systematic voice-of-customer process to communicate customer needs, opportunities, and challenges to internal stakeholders. Collaborate cross-functionally to inform commercial strategies and enhance customer value delivery. Apply advanced analytics, business intelligence, and data visualization techniques to generate actionable insights and compelling executive presentations. Skills, Experience, Education, & Training: Bachelor's degree with 12+ years of experience or an advanced degree with 8+ years of experience in healthcare consulting, healthcare analytics, hospital operations, business strategy, healthcare transformation, service-line management, or performance improvement. Proven track record of leading complex cross-functional initiatives and delivering measurable business impact within matrixed organizations. Demonstrated ability to influence C-suite healthcare executives and senior decision-makers through data-driven recommendations and strategic advisory engagements. Significant experience presenting analyses and strategic recommendations to executive audiences. Deep understanding of Korean healthcare systems, hospital operations, clinical care pathways, provider organizations, and healthcare industry trends. Experience in healthcare analytics, business intelligence, quantitative analysis, consulting, operational improvement, or strategic planning. Strong capabilities in executive communication, data storytelling, and stakeholder management. Knowledge of Korean healthcare datasets, EMR/EHR environments, business intelligence tools, and data visualization methodologies. Expected travel within Korea and internationally is approximately 35%. Fluency in Korean and English. Core Competencies: Strategic Thinking Structured Problem Solving Executive Presence Data Storytelling Change Leadership Healthcare Business Acumen Stakeholder Management Cross-Functional Collaboration Learning Agility Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종, 성별, 임신 여부, 성적 지향, 성 정체성, 출신 국가, 피부색, 연령, 종교, 국가 보훈 대상자, 장애 여부, 유전 정보 또는 연방, 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다. 당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다. 본 직책은 사업상 필요 및/또는 선정된 후보자의 경험, 지식 및 기술에 따라 여기 명시된 직급과 다른 직급으로 채용될 수 있습니다. 급여 및 보수는 관련 법률에 따라, 주로 채용이 이루어진 직급 및 후보자의 자격 요건을 기준으로 결정됩니다. At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.