Director, Member Strategy and Growth

Job description

About Us: If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world’s largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner. We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges. Position Overview: The U.S. Chamber of Commerce seeks a strategic and insightful professional to lead Member Strategy and Growth. The primary purpose of this role is to understand member needs, growth opportunities, and market demand to inform future Chamber priorities, member value, and go-to-market strategies. The ideal candidate will be highly analytical and possess a deep understanding of customer insights, serving as a critical voice-of-member to shape future commercialization and positioning efforts. Responsibilities: • Lead member discovery, voice-of-member, and stakeholder engagement efforts. • Conduct member research, interviews, and segmentation analysis. • Identify member needs, pain points, unmet needs, and growth opportunities. • Assess member value proposition, engagement, retention, and growth drivers. • Evaluate partnership, commercialization, and go-to-market opportunities. • Develop recommendations regarding segmentation, positioning, and future growth strategies. Qualifications: • 5–10 years of experience in growth strategy, commercial strategy, membership strategy, marketing/GTM strategy, customer insights, consulting, or a related fields. • Strong analytical, communication, and stakeholder engagement skills. • Experience creating value proposition and translating customer/member insights into growth and commercialization recommendations. The salary range for this position is $134,475.00 to $164,000.00. The actual salary paid for this position will vary based on market data, an applicant’s qualifications, relevant degrees, certifications, and other factors. Our full-time employees are eligible for benefits, including health care, vision, dental, retirement, and paid leave. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #LI-Hybrid