Director of Account Management

Job description

About the role We are looking for a commercially driven Director of Account Management based in Malta to lead our Account Management function and grow revenue across our existing operator and platform portfolio. You will own the strategy, the team and the results, working closely with Sales, Marketing, Product and senior management. ​​​​​​​​ Responsibilities Leadership & Team Lead, mentor and develop the Account Management team, including team leads and senior account managers, building a high-performing, accountable and commercially driven function. Define the Account Management strategy, objectives, KPIs and performance standards, and act quickly where performance falls short. Own recruitment, onboarding, training, portfolio allocation and resource planning across the team. Portfolio & Revenue Growth Take full ownership of our existing operator and platform portfolio, driving Net Revenue growth, retention and long-term partnerships. Identify growth opportunities across the portfolio: new market entries, additional site launches, direct integrations and improved commercial terms. Build strategic account plans for key clients and lead regular business reviews with clear action plans. Commercial Execution Lead negotiations and renegotiations with operators and platforms to secure profitable agreements. Maximise game performance on operator platforms through premium positioning, promotions, visibility and new releases, working closely with Marketing. Ensure a smooth handover of new clients from Sales, and feed market trends and client feedback into Product and Games. Anticipate and manage commercial risks, from declining accounts to competitive threats. Reporting & Planning Own commercial forecasting and account growth plans, ensuring accuracy and alignment with company targets. Build and improve Account Management processes, reporting and performance tools. Provide regular performance updates and strategic recommendations to the CCO and senior management, and contribute to annual budgeting and planning. What Success Looks Like in Your First 12 Months A structured, accountable Account Management function with clear KPIs and reporting Measurable Net Revenue growth from the existing portfolio Stronger, deeper relationships with our key operators and platforms Requirements 7+ years in B2B iGaming account management, with at least 3 years leading account management teams Proven track record of growing revenue from an existing client portfolio and negotiating commercial agreements Commercially sharp and data-driven: comfortable turning performance data into clear commercial actions A hands-on leader who sets high standards, holds people accountable and develops talent Excellent communication and stakeholder management skills, from operators to internal teams Good to know In order to be considered, please submit your CV in English We kindly ask for your understanding that we can only consider applicants based in Malta Why Work for Booming Games Founder led. Impact driven. Employee centric. At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft! Our perks We’re a 100% remote-first company, offering a best-in-class remote experience Competitive package Family-friendly policies Career growth opportunities Zestful working environment Knowledge sharing opportunities Dynamic culture surrounded by industry experts Company social events for team bonding Contact HR Team