Director of Account Management, Financial Services APAC

## **About AlphaSense:** The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! ### About the Team: Our Account Management and Customer Success team focuses on driving product adoption and client outcomes, while also ultimately owning the commercial relationships and holding revenue accountability for closing client renewals and upsells. These teams partner to support a wide range of client personas from leading financial services businesses. We act as consultative partners, helping clients solve challenges using our product and ensuring they have the data needed to make informed decisions. Our goal is to retain customers, maximize product usage, and grow relationships over time. ### About the Role: We're looking for a Director of Account Management to own the strategy and execution of our existing customer revenue function within our Financial Services business. This is a senior leadership role at the center of how AlphaSense retains, expands, and deepens relationships with our customers in the region and builds the team, programs, and infrastructure to do it at scale. As a key member of the Customer Success leadership team, you'll lead a team consisting of both Account Managers and Customer Success Managers, playing a critical role in driving renewals and expanding customer relationships. This leader will guide the team to exceed retention targets, uncover growth opportunities, and partner closely with Sales to deliver long-term client value. You'll set the vision for how we deliver value across our APAC Financial Services customer base and own the results. ### Who You Are: - **Proven Leader:** You’ve successfully managed teams and are passionate about developing your people. - **Revenue Owner: You’ve managed teams of post-sales Account Managers who have direct revenue accountability or sales quotas and ‘hold the pen’ on getting deals closed, including both renewals and upsells.** - **Systems-Oriented:** You’re a strategic thinker who excels at creating efficient, scalable processes. - **Customer-Centric:** You measure success by the success of your customers and inspire your team to do the same. - **Coaching & Feedback Enthusiast:** You’re dedicated to adding value to your team through regular coaching and feedback. - **Ambitious & Curious:** You approach challenges with curiosity and integrity, always striving to learn and grow. - **Experienced Relationship Builder:** You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations. - **Servant Leader:** You view leadership as a privilege and are deeply committed to helping others succeed. - **Effective Communicator:** You can break down complex data into actionable insights and communicate them clearly. ### What You’ll Do: - Lead a team of Account Managers and Customer Success Managers, helping them to close deals with our existing customer base to achieve and surpass renewal and growth targets. - Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue through deeper client relationships and product adoption. - Go deep into the data to analyze usage patterns, identify trends, create and execute on plans to drive usage and adoption. - Build and institutionalize scalable playbooks, frameworks, and data-driven practices that elevate the performance of the entire CS function. - Manage revenue growth and forecasting, talent development, and shaping the customer narrative with data. - Coach and mentor your team on call coaching, best practices, and accountability. - Provide visibility into your team’s performance to leadership. - Recruit top talent to build your growing team. - Collaborate with sales to drive successful growth outcomes. - Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer-facing initiatives. **Role Requirements:** - 10+ years of experience in sales, account management, or client success, with at least 5 years in people management - Extensive experience in roles serving Financial Services clients and deep understanding of the Investment Management industry and the nuances between IB/PE/HF/AM and other personas - Experience managing a team with a high velocity of renewals - Strong aptitude for learning, particularly in a technical SaaS environment - Someone who thrives in fast-paced, high-growth environments and has a track record of building for scale - An exceptional executive communicator who can influence C-suite stakeholders internally and externally with clarity and credibility - Strong rapport-building skills and a positive, energetic attitude - Willingness to travel as needed AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. 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