Director of Agent Product Management, Health Systems

Job description

Building Healthcare That Remembers Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to. At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 240 million patient interactions, 62,000 care protocols, 1.6 million decision pathways. We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C https://www.assorthealth.com/blog/assort-health-raises-120-million-series-c-to-scale-largest-deployment-of-ai-agents-for-the-patient-journey at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list! Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below. WHAT YOU'LL DO - Personally lead Assort's most strategic and complex health-system implementations end-to-end — multi-service-line, multi-site rollouts across large provider organizations and IDNs — including navigating the customer's IT, security, and procurement processes - Build and lead the health-system implementation team — hire, develop, and coach APMs, and own the hiring bar, team structure, and career development as the function scales - Set the standard and build the playbook for how Assort implements at health systems — scoping methodology, best practices, and tooling — in an early, fast-evolving motion - Own team-wide launch performance for the health-system portfolio (time-to-launch, agent performance); proactively identify and remove systemic execution risks before they escalate - Serve as the executive relationship owner for flagship health-system accounts, engaging CIO, CMIO, VP Patient Access, and Revenue Cycle leaders directly - Partner as a key stakeholder in cross-functional leadership forums (Product, Eng, Ops, Sales), translating implementation insight into roadmap priorities and go-to-market positioning - Own the analytics and reporting strategy for the portfolio; tie decisions to access KPIs (abandonment, hold time, conversion, staffing capacity) and present portfolio-level intelligence to senior leadership WHAT WE'RE LOOKING FOR - 8–12 years in Consulting, Implementation, or Delivery, including direct experience leading implementations at large health systems or IDNs - Direct experience implementing SaaS / enterprise software at large health systems or IDNs — having personally owned deployments end-to-end through IT, security, and procurement (required) - Has implemented software within an Epic environment at scale — deep, hands-on Epic integration experience across large deployments (required) - Multi-workstream program management — runs multiple parallel workstreams and cross-team dependencies across a large enterprise implementation without losing the thread - People-management experience — has built, managed, and developed implementation, delivery, or CS teams - Player-coach orientation — eager to personally own the hardest implementations while leading and developing a team (this role does both; today's Leads solely manage and oversee) - Executive presence — credibly engages VP/C-suite health-system stakeholders and leads outcome-based conversations - Strong analytical strategy skills: defines what metrics matter, synthesizes portfolio-level insight, and presents to senior leadership - Demonstrated ability to build processes, systems, and playbooks from scratch, not just execute defined ones - Experience navigating enterprise IT governance — security reviews, integration testing, and change control - Familiarity with structured change management frameworks (e.g., Prosci / ADKAR) for driving adoption across large provider organizations - Experience navigating AI governance — model risk, clinical safety, and responsible-AI review within healthcare organizations - Ruthless prioritization across a team portfolio and a personal implementation load; comfortable with long enterprise timelines while sustaining urgency - High adaptability and ability to perform under pressure in a fast-paced, rapidly changing environment - Passion for helping healthcare organizations and colleagues Nice to Haves - Prior experience in patient access, scheduling, contact center, or digital front door domains - Familiarity with additional EHR systems (Oracle Health/Cerner, Athena, NextGen, ECW) and contact-center / VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio) - Experience building or managing internal tooling (dashboards, ticket systems, reporting infrastructure) - Prior experience in a health tech or AI company - PMP or equivalent program / project management certification (nice to have, not required) - Willingness to travel for team offsites and customer onsite sessions BENEFITS & PERKS FOR ASSORTIES - 💸 Competitive Compensation – Including salary and employee stock options so you share in our success. - 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow. - 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive. - 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first. - 🏖 Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it. - 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas. - 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health. - 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier. - 👵 401(k) – Build your retirement savings. HOW WE WORK & WHAT WE VALUE Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you! Please note: the Assort Health Talent Team will only email you from an assorthealth.com http://assorthealth.com email address.