Director of Business Management - US Financial Services

Job description

**Overview** We are seeking a Director of Business Management to serve as a strategic and operational leader for the US Financial Services (FSI) organization. Reporting to the FSI Chief of Staff, this role will shape how the organization operates, invests, hires, and scales—while accelerating responsible AI experimentation and helping the team operate as a Frontier Company. The Director will translate business priorities into disciplined execution, connect strategy to resources, and lead the operating mechanisms that enable leaders and teams to make faster, data-informed decisions. The role requires strong business judgment, financial and organizational acumen, executive presence, and a passion for using AI to reimagine work and improve employee and customer outcomes. This leader will build the systems, culture, and capabilities required for FSI to experiment, learn, and scale with AI. They will create clarity across priorities, funding, talent, and accountability; strengthen organizational health and operational rigor; and turn lessons from experimentation into repeatable practices that improve speed, quality, and business impact. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** **AI Experimentation and Frontier Company Leadership** - Lead a portfolio of responsible AI experiments that address priority business and operational scenarios, with clear hypotheses, success measures, safeguards, and paths to scale. - Create an experimentation rhythm that enables teams to test, learn, share insights, and rapidly convert successful pilots into durable ways of working. - Partner with business, sales, technical, legal, privacy, security, and compliance stakeholders to ensure AI use is responsible, secure, and aligned with Microsoft standards. - Champion adoption of Microsoft AI capabilities and develop practical playbooks, learning forums, and communities that build AI fluency across FSI. - Measure the value of AI-enabled work through outcomes such as productivity, quality, cycle time, employee experience, and business impact. **Business, Budget, and Resource Management** - Own the annual budget planning and management process, including forecasting, investment tradeoffs, spend governance, and alignment of resources to strategic priorities. - Provide leaders with timely financial insights, scenarios, and recommendations that improve decision quality and maximize return on investment. - Establish transparent controls, review cadences, and accountability for budget performance, vendor spend, and discretionary investments. **Hiring and Workforce Strategy** - Lead workforce planning and hiring governance in partnership with Finance, Human Resources, Talent Acquisition, and business leaders. - Translate organizational priorities into role and capability plans, hiring targets, sequencing, and resource allocation decisions. - Use data to monitor hiring progress, identify risks, remove blockers, and maintain alignment between talent investments and business needs. **Frontier Operations and Rhythm of Business** - Design and lead an integrated rhythm of business that connects strategy, execution, financials, talent, customer priorities, and organizational health. - Prepare the Chief of Staff and senior leaders for business reviews and decision forums through concise insights, clear recommendations, and disciplined follow-through. - Maintain a portfolio view of strategic initiatives, dependencies, milestones, risks, decisions, and outcomes; intervene early to keep work on track. - Strengthen information flow and cross-functional coordination across FSI and partner organizations. **People & Culture Team Leadership** - Lead the People & Culture team Communications Pillar, establishing a clear strategy, operating model, priorities, and measures of success. - Partner with leaders and Human Resources to advance organizational health, manager excellence, inclusion, employee engagement, recognition, onboarding, and talent development. - Build a culture of accountability, curiosity, collaboration, and continuous learning in which employees are empowered to experiment and grow. - Coach and develop team members while creating strong connections across business management and culture communities. **Operational Excellence and Continuous Improvem**ent - Simplify and standardize critical business processes, eliminate low-value work, and use automation and AI to improve speed, quality, and scalability. - Define key performance indicators, scorecards, and dashboards that provide actionable visibility into business and operational health. - Lead root-cause analysis and continuous-improvement efforts; codify lessons learned and embed durable process changes. - Promote disciplined change management, stakeholder engagement, communications, and adoption for new programs and ways of working. **Qualifications** **Required Qualifications:** - Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement - OR equivalent experience. **Other Requirements:** - **Cloud Screening:** Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis. - Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties. **Preferred Qualifications:** - Demonstrated experience leading complex, cross-functional business programs and influencing senior stakeholders in a matrixed organization. - Experience with financial planning, workforce planning, operating rhythms, performance management, and organizational change. - Proven analytical, communication, and executive storytelling skills, with the ability to turn ambiguity and data into clear decisions and action. - Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement - OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement - OR equivalent experience. Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. --- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about [**requesting accommodations.**](https://careers.microsoft.com/v2/global/en/accessibility.html)