Director of Card Services

Job description

**Who we are…** We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial services that help them avoid debt, manage their finances, and regain flexibility to pay for things on their own schedule. Payactiv is seeking a Director of Card Services, based in our **Milpitas CA** office. In this new role, as the **Director of Card Services**, you have a unique opportunity to join a company that is making the world a better place. This person will work closely with the leadership team and will be responsible for the operations of card functions that are client and cardholder-facing. ### What you will do... - Participate and support the card growth plan - Card content and collateral including web, app, collateral, and user notifications. - Paycard onboarding experience - Card IVR and customer service experience - Card issues reported at customer service and client support - Card reviews and complaints on social media including card declines - Paycard business analysis and client QBRs - Liaison between Paycard sales, onboarding, and account management ### What you need... - 10+ years in card management roles - Proven ability to thrive in a mid-stage startup - A reputation of being trustworthy with integrity and dignity - Ability to be agile and aggressive with a positive attitude - Be a strategic risk-taker - Have a service mindset to support other stakeholders, clients, and cardholders - Excellent communication skills both written and verbal - Proficient in Google Office suite