Director of Carrier Capacity, Arrive Fresh

Job description

**Who We Are** Arrive Logistics is a **leading** transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. **Who We Want** As the Director of Carrier Capacity for Arrive Fresh, you will play a critical role in expanding our high-growth produce and floral division by building and scaling an elite cold-chain carrier network. We are seeking an entrepreneurial, high-energy leader who combines deep expertise in perishable freight with a proven track record of coaching and developing high-performing capacity teams. In this position, you will establish operational standards, optimize procurement strategies, and foster key carrier partnerships to ensure premium execution in a highly volatile market. Your strong industry credibility and passion for operational excellence will directly accelerate our strategic goal of becoming a top North American freight brokerage. ### What You'll Do - Direct the overall operations, strategy, and execution of the Arrive Fresh carrier capacity department to maximize service and buying power within the fresh produce sector. - Inspire, mentor, and coach Carrier Capacity Managers and Carrier Account Representatives of all tenures to build specialized sales and procurement skills. - Cultivate a high-performing, collaborative team culture focused on professional development, talent retention, and engagement. - Develop and implement robust Carrier Compliance and Claims Management programs tailored to the unique demands of temperature-controlled and perishable freight. - Ensure strict operational compliance with food safety regulations, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and the Perishable Agricultural Commodities Act (PACA). - Collaborate with Business Development and Client Success leadership to align departmental goals, resolve operational bottlenecks and execute cross-functional strategic initiatives. - Create and implement Standard Operating Procedures (SOPs) for specialized carrier procurement, onboarding, and service delivery. - Oversee bid management processes with growers (shippers) and key institutional customers (retail, foodservice, processor, and wholesale accounts). - Partner with Technology teams to enhance Transportation Management System (TMS) functionality, driving operational efficiency and a premium carrier experience. - Analyze key performance indicators (KPIs) such as lane pricing, tender acceptance, carrier retention, and service delivery to optimize network productivity. ### Qualifications - Bachelor's Degree in Business Administration, Logistics, Supply Chain, or equivalent professional experience preferred. - 15+ years of relevant brokerage experience in third-party logistics (3PL) or freight brokerage operations. - 10+ years of dedicated experience in produce and floral logistics, with deep knowledge of perishable cold-chain capacity procurement. - 6+ years of logistics leadership experience managing, coaching, and scaling carrier capacity or carrier sales teams. - Proven expertise in food safety regulations including FSMA, STF, and PACA, with experience building specialized carrier compliance programs. - Demonstrated experience in bid management, carrier contract negotiations, and transportation network pricing. - Expertise in leveraging modern Transportation Management Systems (TMS) and analytical platforms to track and improve carrier performance. - Excellent communication, presentation, and interpersonal skills, with a bold leadership presence and a solutions-oriented mindset. ### Supervisory Responsibility This position has direct supervisory responsibilities over Carrier Account Representatives specializing in produce and floral logistics. ### The Perks of Working With Us - Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage. - Invest in your future with our matching 401(k) program. - Build relationships and find your home at Arrive through our Employee Resource Groups. - Enjoy office wide engagement activities, team events, happy hours and more! - Leave the suit and tie at home; our dress code is casual. - Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown. - Park your car for free on site! - Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew. - Sweat it out with the team at our onsite gym. - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days. - Receive 100% paid parental leave when you become a new parent. - Get paid to work with your friends through our Referral Program! - Get relocation assistance! If you are not local to the area, we offer relocation packages.