Director of Client Growth

Job description

The primary business owner. The Director is accountable for client growth, retention, commercial execution, and orchestrating cross-functional teams to meet revenue goals. Role Expectations (The Mandate) Client Journey Engagement: strengthens senior client relationships and ensures client understands the value Ansira delivers to their business Commercial Ownership: drive s weekly organic revenue growth ; own s account plans, renewals & retention Pipeline Generation: execute s the 6 Growth Levers (Module Expansion, LMA, Co-Op , etc … ) on cadence Forecast Discipline: ensures strict pipeline visibility, forecast accuracy & CRM hygiene Business Review Narrative: own s the strategic executive story Whitespace & Risk ID: Proactively identifies growth opportunities & risks weekly Business Impact (The Commercial Why) Converts whitespace into closed-won revenue; secures renewals Drives gross pipeline to hit portfolio targets Mitigates account risk early to protect forecast Ensures cross-functional teams deliver on commitments Decision Authority Owns: Account strategy Growth/whitespace planning & achievement of targets Forecast accuracy Business Review story development Client understands value Ansira delivers Coaching and development of team Escalates: Margin risk Pricing exceptions Enterprise escalations Major contract restructures