Director of Clinical Systems, Analytics & Business Intelligence

Job description

The Director of Clinical Systems, Analytics & Business Intelligence provides strategic leadership, oversight, and administration of clinical technology systems, enterprise reporting, business intelligence, data governance, and analytics supporting Behavioral Health and Community Services (BHCS) programs. This position ensures electronic health record (EHR) systems, analytics platforms, and data infrastructure effectively support service delivery, regulatory compliance, quality improvement, operational performance, revenue optimization, and data informed decision-making. The Director serves as a cross functional leader, strategic partner and primary liaison between Behavioral Health, Community Supports, Information Technology, Quality Assurance, Compliance, Finance, Human Resources, Development, and Executive Leadership driving alignment with advancing organizational priorities, strategic objectives, and evolving healthcare delivery models through the effective use of technology, analytics, automation, artificial intelligence, and operational innovation. The Director leads the development and execution of a multi-year Clinical Systems and Analytics Roadmap that supports organizational growth, CalAIM transformation, operational excellence, revenue optimization, quality outcomes, regulatory compliance, and data-informed decision making. The Director develops and manages the BHCS technology budget and roadmap and is accountable for technology investments, operational outcomes, vendor performance, and the successful implementation of enterprise clinical technology initiatives. DUTIES SUMMARY The Director, Clinical Systems, Analytics & Business Intelligence provides strategic leadership, oversight, and administration of clinical technology systems, enterprise reporting, business intelligence, data governance, and operational analytics supporting Children’s Institute’s Behavioral Health and Community Services (BHCS) programs. This position is responsible for ensuring that electronic health record (EHR) systems, analytics platforms, reporting tools, workflow technologies, and related systems effectively support service delivery, regulatory compliance, quality improvement, operational performance, revenue optimization, and organizational decision-making. The Director serves as the primary liaison between Behavioral Health, Community Supports, Information Technology, Quality Assurance, Compliance, Finance, Human Resources, Development, and Executive Leadership to ensure clinical systems and data infrastructure align with organizational priorities, strategic objectives, and evolving healthcare delivery models. The Director leads the development and execution of a multi-year Clinical Systems and Analytics Roadmap that supports organizational growth, CalAIM transformation, operational excellence, revenue optimization, quality outcomes, regulatory compliance, and data-informed decision making. This position oversees Clinical Systems Administrators, Business Systems Analysts, Data Analysts, Reporting Analysts, and other assigned personnel responsible for clinical systems administration, business intelligence, reporting, analytics, workflow optimization, training, and operational support. The Director serves as a strategic partner to executive leadership in advancing organizational excellence through the effective use of technology, analytics, automation, artificial intelligence, and operational innovation. The Director develops and manages the BHCS technology budget and roadmap and is accountable for technology investments, operational outcomes, vendor performance, and the successful implementation of enterprise clinical technology initiatives. ESSENTIAL DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strategic Leadership & Clinical Systems Governance Develop and implement the strategic vision for clinical systems, analytics, reporting, business intelligence, and technology solutions supporting Behavioral Health and Community Services programs. Lead the development and execution of a multi-year Clinical Systems and Analytics Strategic Roadmap. Establish governance structures, policies, standards, procedures, and decision-making frameworks related to clinical systems, analytics, reporting, and operational workflows. Chair or facilitate Clinical Systems Governance Committees and related workgroups. Collaborate with executive leadership to align technology investments and analytics initiatives with organizational priorities and strategic objectives. Identify opportunities for innovation, automation, integration, and operational improvement across service delivery systems. Lead organizational change management efforts associated with technology implementations, workflow redesign, process optimization, and operational transformation initiatives. Develop enterprise standards for clinical systems utilization, documentation workflows, reporting methodologies, and data management practices. Enterprise Clinical Technology & EHR Leadership Establish and maintain enterprise data governance standards, policies, and accountability structures. Define data ownership, stewardship responsibilities, and reporting standards across BHCS operations. Develop and maintain enterprise data dictionaries, reporting definitions, metadata standards, and governance documentation. Promote consistency, accuracy, completeness, and integrity of data across clinical, operational, financial, and reporting systems. Partner with Information Technology, Finance, Human Resources, Development, and Program Leadership to support enterprise data integration initiatives. Oversee data quality monitoring, validation processes, exception reporting, and corrective action plans. Ensure compliance with data privacy, security, retention, and regulatory requirements. Data Governance & Information Management Establish and maintain enterprise data governance standards, policies, and accountability structures. Define data ownership, stewardship responsibilities, and reporting standards across BHCS operations. Develop and maintain enterprise data dictionaries, reporting definitions, metadata standards, and governance documentation. Promote consistency, accuracy, completeness, and integrity of data across clinical, operational, financial, and reporting systems. Partner with Information Technology, Finance, Human Resources, Development, and Program Leadership to support enterprise data integration initiatives. Oversee data quality monitoring, validation processes, exception reporting, and corrective action plans. Ensure compliance with data privacy, security, retention, and regulatory requirements. Data Analytics, Reporting & Business Intelligence Oversee organizational analytics, dashboard development, reporting, business intelligence, and performance management functions supporting BHCS operations. Supervise Data Analysts, Reporting Analysts, Business Systems Analysts, and other assigned personnel. Develop and maintain operational, clinical, quality, utilization, financial, workforce, and regulatory reporting frameworks. Ensure timely development and dissemination of reports supporting executive leadership, operational management, regulatory agencies, funders, and governing bodies. Develop and maintain key performance indicators (KPIs), dashboards, scorecards, and performance measurement frameworks. Analyze trends and provide actionable recommendations that improve organizational performance, efficiency, quality outcomes, compliance, and client experience. Support contract reporting, grant reporting, audit requests, accreditation activities, and executive reporting requirements. Promote evidence-informed and data-driven decision-making throughout the organization. Revenue Cycle Optimization & Financial Performance Partner with Revenue Cycle Management, Finance, Compliance, and Quality Assurance leadership to optimize system-supported billing processes. Ensure clinical systems effectively support claim generation, documentation requirements, billing workflows, and reimbursement activities. Monitor system impacts on claim acceptance rates, denials, revenue cycle performance, and documentation quality. Support implementation of workflows that improve billing accuracy, productivity, compliance, and reimbursement outcomes. Assist in identifying and resolving system-related billing risks, documentation deficiencies, and operational inefficiencies. Develop and manage the annual BHCS technology budget and technology investment roadmap. Review expenditures, approve invoices, monitor vendor performance, and enforce contractual obligations and service level agreements. Artificial Intelligence, Automation & Innovation Evaluate emerging technologies, automation tools, and artificial intelligence solutions that support organizational objectives. Identify opportunities to improve clinical documentation efficiency, workflow automation, reporting, data analysis, and operational effectiveness through technology innovation. Lead implementation of approved AI-enabled solutions while ensuring compliance with organizational policies, privacy requirements, and regulatory standards. Promote responsible and ethical use of technology, automation, and artificial intelligence across the organization. Training, Knowledge Management & User Adoption Develop and implement a comprehensive agency-wide clinical systems training strategy. Oversee onboarding and ongoing education related to EHR systems, reporting platforms, workflow tools, and operational technologies. Lead development and maintenance of training curricula, user guides, SOPs, job aids, webinars, and knowledge management resources. Monitor user adoption, system utilization, workflow effectiveness, and training outcomes. Promote a culture of continuous learning, technology proficiency, and operational excellence. Compliance, Quality & Regulatory Support Ensure systems support compliance with federal, state, county, payer, accreditation, contractual, and organizational requirements. Partner with Compliance and Quality Assurance leadership to support audit readiness, corrective action planning, documentation standards, and quality improvement initiatives. Ensure systems effectively capture and report required quality, utilization, compliance, and outcome measures. Monitor regulatory changes and assess operational and technology impacts. Support organizational initiatives related to Medi-Cal, Specialty Mental Health Services, CalAIM, Enhanced Care Management (ECM), Community Supports, and emerging healthcare regulations. Continuous Improvement & Operational Excellence Lead continuous quality improvement initiatives related to systems, workflows, reporting, analytics, and operational processes. Utilize data, stakeholder feedback, benchmarking, and performance metrics to identify opportunities for process redesign and operational efficiencies. Establish and monitor performance measures related to system utilization, user adoption, documentation quality, reporting accuracy, workflow effectiveness, and customer satisfaction. Promote innovation, accountability, and operational excellence throughout the organization. ADDITIONAL DUTIES Performs other duties and special projects as assigned. LEADERSHIP & SUPERVISORY RESPONSIBILITIES Provide leadership, supervision, coaching, mentoring, and professional development to assigned staff. Establish performance expectations, accountability measures, succession plans, and development pathways. Foster a collaborative, customer-focused, solutions-oriented culture. Promote innovation, engagement, continuous learning, and high performance. Responsible for hiring, onboarding, coaching, performance management, succession planning, employee engagement, and professional development. Provides oversight of departmental goals, budgets, technology roadmaps, work plans, productivity measures, and operational outcomes. Provides direct supervision and leadership to: Clinical Systems Administrator(s) Clinical Applications Specialist(s) Business Systems Analyst(s) Data Analyst(s) Reporting Analyst(s) Other assigned personnel QUALIFICATIONS EDUCATION & EXPERIENCE Bachelor’s degree in h ealthcare informatics, information systems, computer science, data analytics, public health, healthcare administration, business administration or a related field required. Master’s degree in healthcare administration, public health, information systems, business administration, healthcare informatics, or related discipline preferred. 7 to 10 years of progressively responsible leadership experience in healthcare systems, clinical informatics, healthcare technology, analytics, business intelligence, operational excellence, or related functions. 5 years of management and supervisory experience. Experience overseeing Electronic Health Record systems required. Experience leading enterprise analytics, reporting, business intelligence, and performance management initiatives required. Experience leading large-scale technology implementations and organizational change initiatives required. Experience within behavioral health, community-based services, managed care, healthcare, FQHC, or human services environments strongly preferred. Experience supporting CalAIM, Medi-Cal, Specialty Mental Health Services, Enhanced Care Management, Community Supports, or similar healthcare programs strongly preferred. CERTIFICATIONS (Preferred but Not Required) Certified Professional in Healthcare Information and Management Systems (CPHIMS) Project Management Professional (PMP) Lean Six Sigma Certification Certified Health Data Analyst (CHDA) Relevant healthcare informatics, analytics, or project management certifications COMPUTER SKILLS Must have advanced knowledge of Microsoft Office programs in a Windows environment, including Word, Excel PowerPoint, Teams, and Outlook. Preferred experience with the following Healthcare IT Systems, Data & Analytics Technologies: NextGen Netsmart Epic Oracle Health/Cerner Welligent Power BI Tableau SQL SSRS Healthcare interoperability standards (HL7, FHIR) API integrations Data warehousing and business intelligence platforms OTHER QUALIFICATIONS Reliable transportation for travel between sites, as needed. Ability to work independently and manage multiple priorities and deadlines. Strong written and verbal communication skills. Cultural and socioeconomic sensitivity, with a commitment to equity and inclusion. Commitment to privacy, confidentiality, and stewardship of Protected Health Information (PHI), Personally Identifiable Information (PII), and other sensitive data. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Time Spent [None, -1/3, 1/3 - 2/3, 2/3+] Stand: -1/3 Walk: -1/3 Sit: 2/3 + Reach with hands and arms: 2/3+ Use hands to finger, handle, or feel: 2/3+ Climb or balance: -1/3 Bend, kneel, crouch, or crawl: -1/3 Talk or hear: 2/3+ Taste or smell: None Carry, push or pull: -1/3 Lifts Weights or Exerts Force Up to 10 pounds: -1/3 Up to 25 pounds: -1/3 Up to 50 pounds: None Up to 100 pounds: None More than 100 pounds: None VISION REQUIREMENTS No special vision requirements. WORK ENVIRONMENT The physical, mental & environmental conditions in which the work is performed. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Time Spent [None, -1/3, 1/3 - 2/3, 2/3+] Environmental variables that may be indicated as applicable to the position: Working near mechanical parts: None Work in high, precarious places: None Fumes or airborne particles: None Toxic or caustic chemicals: None Outdoor weather conditions: -1/3 Extreme cold (non-weather): None Extreme heat (non-weather): None Risk of electrical shock: None NOISE LEVEL Moderate noise REQUIRED TRAINING New Hire Orientation AB1825: Harassment Prevention Training Mandated Reporter Timekeeping & Attendance COMPENSATION: $117,693.00 - $143,847.00 In accordance with California law, the expected pay range for this position is included in this posting. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position. BENEFITS: Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year Excellent medical, dental, and vision insurance for eligible employees and qualified dependents 403b Retirement Plan with employer contribution for eligible employees Up to $4,500 in tuition reimbursement per calendar year Eligible for the Public Service Loan Forgiveness program Flexible Spending Account (FSA) & Health Savings Account (HSA) Employer paid Life and AD&D Insurance Voluntary Supplemental Insurance Opportunity for growth & advancement Professional development & continued training Team building & bonding through company sponsored events & activities CONTINGENCIES: Influenza immunization or declination COVID-19, MMR and Tdap immunizations Education verification Reference check Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services Drug and alcohol screening Tuberculosis screening