Director of Commercial Lines

Job description

Job Overview: The Director of Commercial Lines is a key leadership role responsible for the overall management, development, and performance of the Commercial Lines department. This individual ensures efficient operations, high-quality client service, and consistent achievement of business objectives. This is an in-office position and can be based out of any of our Alliance Insurance locations: Winston Salem, Clemmons, Mount Airy, Walnut Cove, or Pilot Mountain. Requires strong leadership, deep insurance knowledge, and strategic oversight. Work Environment: Monday through Friday - 8:30am to 5:00pm Professional office setting Fast-paced, team-oriented environment Frequent collaboration with executive leadership and departmental staff Required - Occasional local travel to local office locations Benefits: Annual Base Salary + Bonus Opportunities Group Health Insurance: 100% company-paid for employee (eligibility begins the 1st of the month after 90 days) 401(k) plan with 3% safe harbor match (eligibility begins the 1st of the month after 12 months) Dental and Vision Insurance Paid Time Off (PTO) Company-paid holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and one floating holiday Group Long-Term Disability Insurance: 100% company-paid for employee (eligibility begins the 1st of the month after 12 months) Weekly pay Workers' Compensation Career growth opportunities Work-life balance Ongoing training seminars Team meetings and hands-on training Bereavement leave Jury duty leave Requirements: Education: Relevant certifications (e.g., CIC, CPCU, ARM) Bachelor's Degree in Business, Insurance, Risk Management, or related field preferred Experience: Minimum 7 years of experience in Commercial Lines insurance At least 3 years in a leadership or management capacity Proven track record of business development and client retention Knowledge, Skills, and Abilities: In-depth knowledge of commercial property & casualty insurance products and underwriting Problem Solving Skills Strong understanding of industry laws, regulations, and compliance standards Excellent leadership, communication, and interpersonal skills Knowledge and a working relationship with top carriers in the independent insurance agency channel Detail-oriented with strong organizational and multitasking abilities Commitment to customer service and quality assurance Primary Duties: Lead and manage the Commercial Lines department, ensuring high performance and service excellence Develop strategies to drive department growth and profitability Monitor and evaluate performance metrics and implement improvements as needed Oversee client onboarding, renewals, and servicing to ensure a high level of satisfaction Maintain strong carrier relationships and negotiate with underwriters on complex accounts Ensure compliance with company policies, industry regulations, and quality control standards Conduct regular training and development for team members Stay current with market trends and changes in regulations Prepare reports, forecasts, and presentations for executive management Collaborate cross-functionally with other departments (e.g., Claims, Personal Lines, Benefits) Supervisory Responsibilities: Directly supervises account managers, producers, and support staff within the Commercial Lines team Responsible for hiring, training, performance evaluations, and coaching Provides leadership and direction to achieve department goals