Director of Communications, Global Strategy & Operations

Job description

**Overview** We are at a defining moment for Microsoft to lead the market in helping small and medium enterprise (SME) customers accelerate their Frontier transformation—leveraging our differentiated portfolio and global partner ecosystem. The Director, GS&O Communications role sits within the SME&C Global Strategy & Operations (GS&O) Executive Office and reports directly to the Chief of Staff. This role is responsible for shaping and driving the mid- and long-term strategic narrative, while building an integrated communication strategy that connects all channels into a cohesive, high-impact storytelling engine. This leader will translate business strategy into clear narratives, ensure consistency across executive, field, and partner communications. This role requires a balance of strategic thinking, storytelling excellence, and cross-org orchestration. **Responsibilities** **Strategic Narrative Leadership** - This role requires a strategic communications leader to help frame our Go-to-Market (GTM) strategy in market, with high empathy for a field sales audience to help translate strategy into highly impactful communications and connected workstreams. - Translate complex business strategy into clear, compelling, and differentiated storytelling for internal and external audiences - Understands, segments, and targets audience needs and adapts communications strategies accordingly (e.g. executive messaging, field communications, partner engagement, and external storytelling). **Integrated Communication Strategy** - Develop and drive a comprehensive SME&C GS&O communication strategy that connects executive messaging, field communications, partner engagement, and external storytelling - Ensure consistency of voice, message hierarchy, and narrative across all channels and touchpoints - Recommend and operationalize the most effective channels and formats for different audiences and priorities **Executive & Leadership Communications** - Partner closely with senior leadership to shape key messages, presentations, and communication moments - Translate business priorities into clear executive-level messaging that drives alignment and action across the organization - Support key forums (e.g., leadership meetings, global events, major announcements) with strong narrative coherence **Cross-Org Orchestration** - Drive alignment across marketing, sales, partner, and field teams to ensure a unified story - Collaborate with global and regional teams to scale narratives effectively while allowing for local relevance - Serve as a central connector across stakeholders to drive execution of strategic communications initiatives **Storytelling & Content Development** - Lead development of high-impact narratives, messaging frameworks, and core content assets - Guide storytelling across campaigns, executive platforms, and internal communications to reinforce strategic priorities - Ensure all communications connect back to business outcomes and reinforce Microsoft’s differentiation **Measurement & Optimization** - Define success metrics and track effectiveness of communication strategies - Use insights and feedback to continuously refine narratives, channels, and tactics - Ensure communications efforts are data-driven and aligned to business impact **Qualifications** **Required/minimum qualifications** - Bachelor's Degree in Business, Business Administration, Marketing, Communications, Finance, or related field AND 6+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience **Additional or preferred qualifications** - 6+ years experience supporting senior executives in an executive communications role - 4+ years experience in technology, AI, cloud, or partner ecosystems - Knowledge of small medium business market dynamics - Effective storytelling and narrative-building capabilities with the ability to influence across complex, matrixed organizations - Experience working with or advising senior executives Communications IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. --- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about [**requesting accommodations.**](https://careers.microsoft.com/v2/global/en/accessibility.html)