Director of Customer Development

Job description

Accountabilities: Build and maintain strong executive-level relationships with institutional stakeholders, including Presidents, Provosts, and senior academic leaders. Serve as a strategic advisor by understanding institutional priorities, operational challenges, and opportunities for long-term impact and growth. Lead the delivery and execution of strategic services and managed programs designed to support institutional transformation and student success initiatives. Develop and manage customer success plans aligned with institutional goals, ensuring measurable ROI, customer satisfaction, and successful contract renewals. Drive account retention, revenue growth, and expansion opportunities through renewals, upselling, and cross-functional collaboration. Identify and support customer advocacy opportunities, including references, conference participation, and strategic success stories. Mentor and support members of the Customer Development team while providing leadership on escalated or at-risk accounts. Maintain accurate account intelligence, customer health metrics, and contract information within CRM systems and reporting tools. Collaborate internally to improve customer engagement, adoption strategies, operational processes, and overall service delivery effectiveness. Requirements: Master’s degree or higher in a relevant field. 12+ years of professional experience within higher education institutions, education technology organizations, or a combination of both. Prior leadership experience in Student Success, Academic Affairs, Enrollment Management, Institutional Research, Data Analysis, or related higher education functions. Proven ability to deliver executive business reviews and engage effectively with senior leadership and C-suite stakeholders. Strong mentoring and leadership capabilities with experience influencing peers and supporting team development. Demonstrated success managing strategic services, customer success programs, or institutional change initiatives. Excellent communication, relationship-building, negotiation, and problem-solving skills. Ability to proactively manage multiple accounts and priorities simultaneously within a deadline-driven environment. Experience with CRM and collaboration tools such as Salesforce, Slack, Gong, and Google Workspace is preferred. Familiarity with accreditation standards, Title IV reporting, organizational development, or change management within higher education is considered an advantage. Willingness and ability to travel up to 25% as needed. Benefits: Competitive salary range of $110,000 to $165,000 annually. Comprehensive medical, dental, and vision coverage with employer-sponsored benefits. 401(k) retirement plan with company matching. Fully remote work environment with flexibility to work from anywhere within the United States. Unlimited flexible paid time off policy. Every other Friday off to support work-life balance. Monthly stipend for home office setup, wellness, or professional development expenses. Generous parental leave program. Inclusive reimbursement support for reproductive health, adoption, or gender affirmation care. Opportunity to work within a mission-driven organization focused on improving student outcomes and institutional success. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Customer Development in the United States. This is an exciting leadership opportunity for a customer success and higher education professional passionate about driving institutional impact through strategic partnerships and data-informed solutions. The role combines executive relationship management, strategic service delivery, and customer growth initiatives within a collaborative and mission-driven remote environment. You will work closely with senior leaders at colleges and universities, helping institutions maximize outcomes, improve engagement, and achieve long-term strategic goals. The position offers the chance to influence customer success at scale while mentoring internal teams and contributing to organizational strategy. Ideal candidates are confident communicators, proactive problem-solvers, and trusted advisors who thrive in fast-paced environments that value innovation, accountability, and measurable impact. This role is especially suited for professionals eager to shape customer experiences while supporting meaningful advancements in higher education.