Director of Data & AI - Post Purchase and Innovation

Job description

About the Role We’re looking for a business-minded Director of Data & AI to own and scale data and AI capabilities across our Post-Purchase and Innovation ecosystem. This role sits at the intersection of strategy, technology, and customer experience—spanning fulfillment, returns, call center operations, experimentation, and emerging channels such as marketplace partnerships (on-demand fulfillment, social selling, wholesale, and beyond). Think of this role as a General Manager for Data & AI in this space: setting the vision, shaping the roadmap, and turning data into measurable business impact. You’ll partner closely with Product, Engineering, and business leaders to prioritize investments, guide innovation, and ensure data and AI are core to how we operate and grow. What You'll Do Set the Vision Define and lead the data and AI strategy for Post-Purchase and Innovation, aligning it tightly with company priorities and customer outcomes Partner with executive leadership to influence technology investment decisions , trade-offs, and long-term roadmap planning Drive smarter usage and optimization of existing platforms across Fulfillment, Returns, and Customer Support using data-driven insights Build and Lead a High-Impact Team Hire, lead, and inspire a cross-functional team of data scientists, analysts, and data product managers Create a culture of ownership, curiosity, and delivery—coaching the team on both technical excellence and business impact Deliver complex initiatives in collaboration with Engineering, Data Engineering, Product, and Business teams Drive Experimentation & Learning Champion a test-and-learn mindset , embedding experimentation into how technology decisions are made Lead experimentation design, measurement frameworks, and testing strategies across initiatives Apply advanced analytical techniques to evaluate outcomes, run “what-if” scenarios, and provide clear recommendations Advance Algorithms & AI Oversee the design, development, and deployment of algorithms and models that improve efficiency, reduce cost, and elevate customer experience Ensure models are scalable, explainable, and aligned with real-world operational needs Be a Connector & Storyteller Translate business challenges into actionable data and AI initiatives Communicate complex technical concepts with clarity and confidence to non-technical partners Present insights, progress, and recommendations to senior and executive leadership Who You Are Proven experience leading data and/or data science teams , ideally in fulfillment, returns, or innovation-driven environments Strong hands-on foundation in Python and SQL , with the ability to guide technical direction Retail or marketplace experience strongly preferred Exceptional leadership, communication, and influence skills A track record of building teams, driving strategy, and delivering real business outcomes through data