Director of Delivery

Job description

As a Director of Delivery, you are accountable for developing and leading a high-performance Delivery Team in Nepal so that we can deliver high quality work to our clients - primarily in the USA, Australia, and Europe. Delivery is the largest function of CloudFactory in Nepal and your team members are the bridge between two sets of Clients: Customers, who are the source of the data processing work, and CloudWorkers, who get the processing work done. You will develop a vision and execute strategies to implement in order to create efficiencies across the department as we scale in Nepal from 2,500 CloudWorkers to 10,000+. Responsible For: Improving Service Delivery processes, including working practices and work standards. Enabling the success of portfolio of accounts and projects by ensuring that all Key Performance Indicators (KPI) and Service Level Agreement (SLA) are met. Maintaining profitability by managing scope, profit margins, revenue, growth strategies and cost schedules of Service Delivery. Identifying, communicating, and managing business risk related to Delivery in Nepal. Planning and execution of business and people related risk and change management. Ensuring effective structure and organisation for the Delivery Team in Nepal. Planning the deployment of people and resources. Inspiring team members by ensuring good servant leadership is practiced throughout Delivery. Projecting a positive employer brand and maintaining a pipeline of future candidates. Retaining team members through development opportunities and ensuring career progression for them. Providing an environment that invests in people, allowing them to develop through goals and frequent feedback. Selecting and managing partners and vendors, including negotiating terms and costs. Supporting good teamwork between the Nepal and other delivery locations (inside and outside the business). Improving the efficiency of Delivery operations in Nepal through best practices and continuous improvement mechanisms. Making strong contribution to Delivery Operations strategy as a member of the Global Delivery leadership team. Client communication and experience in successfully managing large multi-million dollar projects and leading large dynamic high-performing teams for American or European clients. Strong business acumen. Digital skills like spreadsheets, documents, presentations, and analysis. Quick learner of business software systems (business intelligence, project management tools, etc). You have experience working with highly capable and driven individuals, and have the nous to handle tough situations. Project management, general management, and experience in a high-growth tech company are a plus. If you want to join our movement, click on the link below to apply. Don’t settle for a job, pursue a calling at CloudFactory. Still unsure? Read ‘5 Reasons You Should Work at CloudFactory’. CloudFactory aspires to connect a million people in the developing world to online work while investing in them to become leaders worth following. We’re operating in Nepal, Kenya, the UK, and the USA. We want to see countries like Nepal and Kenya become flourishing economies that people move into. CloudFactory is principles-driven, we seek to have all of our high velocity growth in a mindset of being a positive impact in the communities we operate - and the lives of all of our team members. We deeply value relationships and non-hierarchy how we relate to one one another, encourage growth, simplicity, and humble courage.