Director of Delivery, Commerce

Job description

Lazer https://www.lazertechnologies.com is a world-class digital product studio composed of 180+ senior engineers and designers with backgrounds from companies like Apple, Google, Coinbase, and more. With our product experience, we have designed, engineered, and grown products from $0 to $200M in revenue. Clients seek out our help because we have the talent to deeply understand their needs and provide industry, technical, or product insights that are uniquely valuable to their efforts. Our clients range from early-stage startups and venture studios to recognizable retail brands and exciting enterprises. Some of our notable clients include Google, Shopify, Coinbase, Alchemy, Hinge, OVO, Polymarket, and more. We are a remote-first organization headquartered in Toronto, Ontario, with employees worldwide. We believe in providing the best experience possible for all Lazerites by fostering a strong community through regular events, company vacations, competitive compensation, unlimited PTO, and more! Join Lazer and help us solve problems and build the next generation of products! Job Summary: Lazer is seeking an accomplished Director of Delivery, Shopify to lead the successful development and delivery of enterprise-grade eCommerce solutions for some of the world’s largest brands. In this strategic role, you will oversee the end-to-end delivery function, managing Technical Architects and Product Owners while owning the delivery pipeline for Shopify-based products. This role demands a seasoned leader with deep expertise in Shopify and a proven background in project management, product management, and software engineering. You will be responsible for ensuring high-quality, on-time launches of complex commerce platforms, fostering cross-functional collaboration, and continuously innovating to improve the delivery process. The Role Delivery Leadership - Own the overall delivery function for Shopify projects, ensuring alignment with organizational goals and client expectations. - Oversee multiple project teams, including Product Owners and Technical Architects, to deliver scalable, high-performing eCommerce solutions. - Establish and maintain best practices for project delivery, focusing on efficiency, innovation, and quality. - Monitor delivery pipelines, budgets, and timelines, resolving roadblocks proactively. Strategic Oversight - Collaborate with stakeholders to define project objectives and success metrics, ensuring alignment with client business strategies. - Drive initiatives for continuous improvement in delivery methodologies, incorporating feedback and emerging trends. - Lead platform migrations and custom implementations for enterprise brands, ensuring seamless transitions and robust performance. Team Management - Recruit, mentor, and lead a high-performing team of Technical Architects, Product Owners, and other delivery personnel. - Foster a culture of accountability, collaboration, and innovation within the delivery team. - Provide career development opportunities and regular performance feedback. Client and Stakeholder Engagement - Act as a strategic advisor to enterprise clients, building trust with senior stakeholders and C-suite executives. - Lead governance meetings to provide delivery updates, address challenges, and align on priorities. - Serve as the escalation point for major delivery concerns, ensuring swift resolution and client satisfaction. Technical and Process Expertise - Leverage your technical background to guide solution design, ensuring it aligns with Shopify best practices. - Oversee integrations with ERP, OMS, and CMS systems, ensuring compatibility and performance. - Champion Agile delivery methodologies, driving adherence to Scrum, Kanban, or hybrid frameworks as appropriate. Qualifications Professional Experience - 10+ years of experience in project delivery, product management, or software engineering, with a significant focus on eCommerce. - Deep expertise with Shopify Plus and its ecosystem, including custom development, integrations, and migrations. - Proven success delivering complex, enterprise-grade eCommerce solutions on time and within budget. Leadership Skills - Demonstrated ability to lead cross-functional teams, balancing technical and business priorities. - Experience managing, mentoring, and scaling diverse teams across technical and non-technical functions. - Exceptional problem-solving skills and a proactive approach to overcoming delivery challenges. Client Engagement - Strong interpersonal and communication skills, with the ability to influence and build trust with senior stakeholders. - Experience engaging with enterprise clients, providing strategic insights, and managing escalations effectively. Technical and Process Proficiency - Solid understanding of software development lifecycles, eCommerce platforms, and technical architecture. - Experience with ERP, OMS, CMS, and third-party solution integrations (e.g., Netsuite, Sanity, Manhattan). - Strong familiarity with Agile frameworks and tools (e.g., Jira, Confluence). Preferred Qualifications - Shopify certifications or equivalent expertise. - Experience transitioning from platforms like Magento, Salesforce, or BigCommerce to Shopify. - Background in enterprise project portfolio management, overseeing multi-million-dollar budgets. AI in our hiring process We use AI to help us review and shortlist applications based on job-related criteria. A human hiring manager always makes the call on who moves forward. As a company that builds with AI every day, we're all for candidates using it too — just be upfront about how it helped. Why Work With Us - 🚀 Accelerate Your Growth: Work across multiple industries and cutting-edge projects with a team that ships fast. - 💥 Maximum Impact: Shape the future of the tech industry by helping ambitious projects reach their potential. - 🏅 True Ownership: Everyone ships code and has real autonomy with minimal meetings. - 💡 Continuous Learning: Be part of a team of senior engineers and designers who love learning and knowledge sharing. WHY THIS MIGHT NOT BE FOR YOU - 🤖 You Resist Modern Tools: We leverage AI and cutting-edge technology to build rapidly and focus our energy on solving the most complex, high-impact challenges for our clients. - 🏗️ You Crave High Structure: We thrive in an autonomous, fast-moving environment, which means you need to be comfortable with some ambiguity. - 😴 You Prefer Conventional Careers: Our consulting approach involves varied projects and direct client interaction — it's not for everyone. - 1️⃣ You Like Staying in One Lane: Our projects require adapting to different tech stacks and modern tooling quickly. BENEFITS & PERKS - 🌐 Work From Anywhere: Choose your workspace — all you need is strong wifi and a passion for building! - 🧘‍♂️ Work / Life Balance: We believe in our team’s ability to have it all; a great career, and time to unplug and live…you know...life. - 🩺 Employee Care: We provide full benefits (healthcare, dental, vision) for our employees (401k for our US employees) - 🏖️ Unlimited PTO: Everyone needs a break. Take at least 15 days off a year, and more if you need—just be cool about it and keep the team in mind. - 🎉 Regular Team Retreat: Join us for a week of team bonding at amazing destinations. Recent trips include the Dominican Republic, Cancun, and Hawaii — plus ones welcome.