Director of Digital Workplace & End User Services

Job description

Accountabilities: Define and execute the strategy for a modern, AI-enabled digital workplace that integrates intelligent agents and automation into employee workflows. Lead the transformation toward a zero-touch IT operating model, automating device lifecycle management, software distribution, patching, and routine support activities. Oversee Digital Employee Experience (DEX) initiatives, implementing sentiment-based and experience-driven metrics to improve usability and satisfaction. Manage global service desk operations and ITSM platforms, improving self-service capabilities, ticket resolution, and service quality at scale. Define and maintain enterprise AV and hybrid meeting standards, ensuring consistent, high-quality collaboration experiences across offices and events. Own lifecycle management processes including procurement, provisioning, asset management, and secure decommissioning of IT hardware and software. Lead internal teams and external vendors, ensuring performance, cost efficiency, and continuous operational improvement. Manage IT tools as a product portfolio, iterating based on user feedback and aligning enhancements with employee needs and business goals. Partner with Information Security to ensure endpoint compliance, IAM integration, and alignment with security and regulatory requirements. Drive cultural and operational change to support adoption of AI-driven workflows and modern digital workplace capabilities. Requirements: 8+ years of IT leadership experience, including at least 2+ years in a Director-level role in digital workplace, end-user services, or infrastructure. Strong experience designing and managing modern endpoint environments (Intune, macOS/Windows management, VDI). Proven ability to implement automation and AI-driven solutions that improve IT operations and employee experience. Experience managing ITSM platforms and maturing service desk operations in large, complex organizations. Background in AV systems, enterprise collaboration tools, and hybrid meeting infrastructure. Strong product mindset with experience managing internal tools or platforms as evolving products. Demonstrated success in leading organizational change and driving adoption of new technologies and workflows. Strong executive communication skills with the ability to influence senior leadership and cross-functional stakeholders. Experience with enterprise networking concepts (SD-WAN, ZTNA, wireless) is a plus. Strong leadership capability with a track record of building and developing high-performing, inclusive teams. Benefits: Annual base salary range: $138,432 – $247,200 USD, with eligibility for performance-based bonus and equity (RSUs). Comprehensive health benefits including medical, dental, vision, and behavioral health coverage. Paid parental leave and generous time-off policies to support work-life balance. Professional development stipend and career growth opportunities in a high-growth tech environment. Equity participation with ongoing refresh grants based on performance. Flexible remote-friendly work model with hybrid options depending on role requirements. Inclusive, global culture focused on innovation, collaboration, and long-term impact. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Digital Workplace & End User Services in United States. This role is a strategic IT leadership position responsible for redefining how employees interact with technology across a global, fast-scaling organization. You will transform traditional end-user services into a modern, product-led digital workplace powered by automation, AI, and seamless user experiences. The position focuses on building a “zero-touch” IT environment where devices, services, and workflows are highly automated and self-healing. You will lead initiatives that elevate employee productivity by embedding intelligent tools directly into daily workflows. A strong emphasis is placed on digital employee experience, ensuring technology feels intuitive, invisible, and empowering. You will also oversee enterprise-wide service desk operations, AV environments, and lifecycle management. This is a high-impact leadership role shaping the future of workplace technology at scale.