Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change.With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our growing and established hub in Bengaluru, India. With rapid a growth plan in place for India, we’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.As a Director of Engineering at Serko, you own the delivery, performance, and overall effectiveness of your department. You will provide strategic leadership to your engineering management team, fostering a high-performance culture that aligns with our overarching technology strategy and company goals.In this specific role targeting Serko.ai, you will oversee the critical platform shared services and AI integrations that fuel our next-generation product suite.Key Responsibilities:Leadership: Partner seamlessly with the current Director of Engineering (Platform India) to manage overall platform health, while taking clear, primary accountability for the success of the Serko.ai + Platform partnership.Strategic Alignment: Collaborate closely with the Director of Product and peer Directors of Engineering to execute a cohesive engineering strategy.Pioneering AI-Native Solutions: Drive a core focus on Agentic Engineering, delivering scalable platform services that establish the team as an elite, highly credible delivery partner.RequirementsWhat you'll doOverall responsibility for all Engineering activity within a department including delivery and execution across Common Domain and Common Platform Foundations, system health, and cost effectivenessTeam management, including hiring, workforce allocation, driving high performance, ensuring team health and retention managementAccountable for Serko.ai launch dependencies and capability sequencing. Primary India engineering interface for Serko.ai stakeholders and critical escalation partner to VP Engineering for any Serko.ai launch risks.Driver of Agentic Engineering focus & adoption across platform squads, ensuring infrastructure is designed to natively support model-driven and agentic product experiences.Co-own CI/CD pipeline health, deployment velocity, and rollback standards.Maintain compliance, security gate pass rates, and observability standards, escalating risks immediately.Consume data engineering output from a shared pod and align on sequencing decisions.Co-author and co-present quarterly roadmap to the VP Engineering and department leads, ensuring full visibility on cross-domain dependencies.Line manager for Senior Principal Engineer(s), Senior Manager(s), Engineering, and any other specialist roles that may be requiredWhat you'll bring to the teamDemonstrable experience in strategic engineering leadership, scaling platforms and managing cross-domain dependencies.Proven track record of building and optimizing API-first common platform foundations.Deep understanding of AI-native engineering principles and experience delivering agentic or model-driven infrastructure.Strong stakeholder management skills, capable of co-leading in a matrixed environment and interfacing directly with BU engineering and product heads.Expert at delivering data-driven insights to the C-Suite (CTO, VP). Ability to simplify technical complexity into executive-ready narratives and negotiate cross-functional trade-offs.Experienced in high-performing teams through structured succession planning, strategic recruitment, and ensuring consistency in performance standards across multiple units.Leads the delivery strategy for the business unit portfolio, managing high-level risks and enforcing excellence standards to ensure predictability and scalability.Ability to translate segment strategy into functional execution plans, contributing to the development of corporate-wide evaluation criteria for projects and people.Skilled in creating qualitative and quantitative measures to drive BU-wide performance, embedding data-driven decision-making into leadership practices at all levels.Shapes the AI roadmap for the business unit; partners with Product and Data leaders to embed AI into platforms while building organizational readiness for AI adoption.Champions technology and process improvements at the organizational level, empowering managers to test and scale new approaches to eliminate systemic inefficiencies.Models adaptability and resilience during organizational change, using high emotional intelligence to resolve cross-unit conflicts and inspire trust across the business.Proven experience managing budgets for headcount, tooling, and infrastructure, ensuring optimal resource allocation and cost-benefit alignment.Bachelor's or Master's degree in Computer Science, Engineering, or a related highly technical field.BenefitsAt Serko we aim to create a place where people can come and do their best work. This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality, and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.Some of the benefits of working at Serko are:A competitive base payMedical BenefitsDiscretionary incentive plan based on individual and company performanceFocus on development: Access to a learning & development platform and opportunity for you to own your career pathwaysFlexible work policy.ApplyHit the ‘apply’ button now, or explore more about what it’s like to work at Serko and all our global opportunities at www.Serko.com .
Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change.
With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our growing and established hub in Bengaluru, India. With rapid a growth plan in place for India, we’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.
As a Director of Engineering at Serko, you own the delivery, performance, and overall effectiveness of your department. You will provide strategic leadership to your engineering management team, fostering a high-performance culture that aligns with our overarching technology strategy and company goals.
In this specific role targeting Serko.ai, you will oversee the critical platform shared services and AI integrations that fuel our next-generation product suite.
Key Responsibilities:
- Leadership: Partner seamlessly with the current Director of Engineering (Platform India) to manage overall platform health, while taking clear, primary accountability for the success of the Serko.ai + Platform partnership.
- Strategic Alignment: Collaborate closely with the Director of Product and peer Directors of Engineering to execute a cohesive engineering strategy.
- Pioneering AI-Native Solutions: Drive a core focus on Agentic Engineering, delivering scalable platform services that establish the team as an elite, highly credible delivery partner.
Requirements
What you'll do
- Overall responsibility for all Engineering activity within a department including delivery and execution across Common Domain and Common Platform Foundations, system health, and cost effectiveness
- Team management, including hiring, workforce allocation, driving high performance, ensuring team health and retention management
- Accountable for Serko.ai launch dependencies and capability sequencing. Primary India engineering interface for Serko.ai stakeholders and critical escalation partner to VP Engineering for any Serko.ai launch risks.
- Driver of Agentic Engineering focus & adoption across platform squads, ensuring infrastructure is designed to natively support model-driven and agentic product experiences.
- Co-own CI/CD pipeline health, deployment velocity, and rollback standards.
- Maintain compliance, security gate pass rates, and observability standards, escalating risks immediately.
- Consume data engineering output from a shared pod and align on sequencing decisions.
- Co-author and co-present quarterly roadmap to the VP Engineering and department leads, ensuring full visibility on cross-domain dependencies.
- Line manager for Senior Principal Engineer(s), Senior Manager(s), Engineering, and any other specialist roles that may be required
What you'll bring to the team
- Demonstrable experience in strategic engineering leadership, scaling platforms and managing cross-domain dependencies.
- Proven track record of building and optimizing API-first common platform foundations.
- Deep understanding of AI-native engineering principles and experience delivering agentic or model-driven infrastructure.
- Strong stakeholder management skills, capable of co-leading in a matrixed environment and interfacing directly with BU engineering and product heads.
- Expert at delivering data-driven insights to the C-Suite (CTO, VP). Ability to simplify technical complexity into executive-ready narratives and negotiate cross-functional trade-offs.
- Experienced in high-performing teams through structured succession planning, strategic recruitment, and ensuring consistency in performance standards across multiple units.
- Leads the delivery strategy for the business unit portfolio, managing high-level risks and enforcing excellence standards to ensure predictability and scalability.
- Ability to translate segment strategy into functional execution plans, contributing to the development of corporate-wide evaluation criteria for projects and people.
- Skilled in creating qualitative and quantitative measures to drive BU-wide performance, embedding data-driven decision-making into leadership practices at all levels.
- Shapes the AI roadmap for the business unit; partners with Product and Data leaders to embed AI into platforms while building organizational readiness for AI adoption.
- Champions technology and process improvements at the organizational level, empowering managers to test and scale new approaches to eliminate systemic inefficiencies.
- Models adaptability and resilience during organizational change, using high emotional intelligence to resolve cross-unit conflicts and inspire trust across the business.
- Proven experience managing budgets for headcount, tooling, and infrastructure, ensuring optimal resource allocation and cost-benefit alignment.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related highly technical field.
Benefits
At Serko we aim to create a place where people can come and do their best work. This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality, and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.
- Some of the benefits of working at Serko are:
- A competitive base pay
- Medical Benefits
- Discretionary incentive plan based on individual and company performance
- Focus on development: Access to a learning & development platform and opportunity for you to own your career pathways
- Flexible work policy.
Apply
Hit the ‘apply’ button now, or explore more about what it’s like to work at Serko and all our global opportunities at www.Serko.com .
Serko is an award-winning business travel and expense software company that’s winning on a global scale. We’re already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe – and we’re growing!While the world of business travel is changing, we’re preparing companies for this with intelligent technology that helps them ensure the continued safety and well-being of their travelers – allowing for complex approvals where needed, giving real-time information about precautions taken by transport and accommodation suppliers, tracking and managing travel around the globe, increasing the flexibility of bookings, giving true visibility and control over costs – and we’re not stopping there. We’re backed by the biggest travel brands in the world like Booking.com and there is an exciting road ahead of us at a time where travel needs real, impactful change.Serko is at the forefront of travel innovation and is one of the most exciting businesses to work for in the high tech sector. We now have upwards of 230 employees in 4 countries so we're still small enough for everyone to know everyone but we're big enough to take on the big boys and win. And that's the plan.We're a diverse, close knit group with a flat structure where everyone's opinion matters and anyone can lead. We value people who have personal integrity, are adaptable, and are courageous with what they do. Serko’s people work collaboratively with energy and enthusiasm – so you’ll want to be up for the ride. All our offices are well equipped, funky and modern and, as you'd expect, equipped with games, exceptional coffee, fresh fruit and snacks. Our environment is upbeat, energetic and fun – and we look for people to add to our culture, not just fit our culture. The work here is challenging, complex and hugely rewarding. We know how to work hard and play hard, with a really lively social scene... and we reward our people well too. To find out more about working at Serko go to http://www.serko.com/about-serko/
Serko is an award-winning business travel and expense software company that’s winning on a global scale. We’re already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe – and we’re growing!
While the world of business travel is changing, we’re preparing companies for this with intelligent technology that helps them ensure the continued safety and well-being of their travelers – allowing for complex approvals where needed, giving real-time information about precautions taken by transport and accommodation suppliers, tracking and managing travel around the globe, increasing the flexibility of bookings, giving true visibility and control over costs – and we’re not stopping there. We’re backed by the biggest travel brands in the world like Booking.com and there is an exciting road ahead of us at a time where travel needs real, impactful change.
Serko is at the forefront of travel innovation and is one of the most exciting businesses to work for in the high tech sector. We now have upwards of 230 employees in 4 countries so we're still small enough for everyone to know everyone but we're big enough to take on the big boys and win. And that's the plan.
We're a diverse, close knit group with a flat structure where everyone's opinion matters and anyone can lead. We value people who have personal integrity, are adaptable, and are courageous with what they do. Serko’s people work collaboratively with energy and enthusiasm – so you’ll want to be up for the ride.
All our offices are well equipped, funky and modern and, as you'd expect, equipped with games, exceptional coffee, fresh fruit and snacks. Our environment is upbeat, energetic and fun – and we look for people to add to our culture, not just fit our culture. The work here is challenging, complex and hugely rewarding. We know how to work hard and play hard, with a really lively social scene... and we reward our people well too.
To find out more about working at Serko go to http://www.serko.com/about-serko/
