Director of Events

Job description

Lead, mentor, and manage the Event Sales and Services teams, including recruitment, onboarding, performance management, and professional development Build a motivated, cohesive, and service‑focused team through coaching and ongoing training Develop and implement strategies to achieve or exceed catering revenue goals through effective forecasting, budgeting, and yield management Maximize profitability through strategic evaluation of business opportunities, optimal function space utilization, and careful management of catering mix and room rental revenue. Collaborate with the Director of Sales & Marketing on annual business planning, budgeting, performance metrics, and targeted marketing initiatives Identify market trends, competitive insights, and client feedback to adjust sales approaches and maintain a strong competitive position Build and maintain strong client relationships from inquiry through post‑event follow‑up, ensuring personalized luxury service and encouraging repeat and referral business Conduct site inspections, client meetings, and sales presentations as needed Ensure the timely creation and accurate distribution of event orders, conference agendas, contracts, and detailed event resumes Ensure function rooms and event spaces are maintained to luxury standards and prepared for all meetings and events Partner closely with Culinary and Operations to design customized menus and elevated event solutions Develop, implement, and uphold departmental SOPs, ensuring seamless communication between sales and operations teams Participate in key hotel meetings and represent the Events & Catering department within the hotel and local community Collaborate with Marketing on targeted promotions, campaigns, and brand‑building initiatives for catering and group business Prepare and manage departmental budgets, forecasts, and reporting Support broader hotel initiatives and assist in overall management responsibilities Ensure compliance with hotel standards, policies, and procedures Other duties as assigned Fairmont is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Fairmont Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.